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Job Description
Hiring for freshers & Experience for role of academic Counselor for a Edtech platform.
Shift: day shift with 6 days working 1 fix off
Salary 3 LPA to 5.4 LPA for Fresher & for Experience 5/7LPA
Education: BE, BTech, BSC or MBA Preferred with excellent communication
Languages: English & Hindi
Work location: Hal old airport road or Trinity circle
KEY ACTIVITIES & RESPONSIBILITIES
To be the first level – point of university contact for the student.
To act as an interface between the Student and the University departments.
To track and communicate students, their academic progress, submission
requirement and its status, in accordance with the University session calendar.
To handle both academic and administrative related (such as fee payment, LMS)
student queries via calls, emails, and chat
To facilitate in addressing students with their semester – subject related queries.
To nurture students in completing their academic requirements in a timely manner.
To make outbound calls primarily to update students, their course progress as
deemed by the University Calendar and to answer students’ specific requirements/
queries and also receive inbound calls whenever required to address student’s
queries and respond to their emails.
To achieve high student satisfaction by providing a personalized – precise and
elaborate reply based on the student query., increase in Active learners, high
outbound call connects, reduction in repeat queries/ complaints and meeting
quality measures, accuracy & timelines in addressing the student queries
To create and follow processes and recommend process improvements
To identify, escalate priority issues, coordinate with various teams to get the
responses, and ensure that the response is provided to the student within the TAT.
