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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Genpact Walkin Drive for Customer Service Voice roles on 20th April 2024
Venue Details: Genpact ,Sec-18, Plot 22A&B, Gurgaon.
Time: 11 AM to 1 PM
Location: Gurgaon
Shifts: US shift
Work Module: Work from office
We are hiring for the role of Process Associate/ Process Developer -Voice roles
Responsibilities:-
Servicing inbound phone enquiries from Members requesting service & support with, but not limited, to:
Use available information and tools to validate identity of the caller to safeguard Member information.
Initiate effective and timely written communication with Members.
Accurately and efficiently capture customer interactions, notes and all relevant information to the case using web-based applications and submit dispute claims forms for investigation within prescribed regulatory and compliance timelines.
Use internal and third-party web tools to execute dispute claim investigations in accordance with Federal Regulations E and Z, NACHA Operating Rules, and other applicable regulations.
Effectively guide Members to navigate online tools and applications to enable uploading of documents.
Adhere to all policies and procedures while showcasing Member centric servicing ethos.
Ensure high quality service delivery in a 24/7 environment.
Take allotted training and execute on action plans discussed during coaching sessions.
Continuously focus and drive improvements according to behavioral and SMART action plans from TLs and OMs
Seek steady improvement according to the QA guidelines.
Qualifications we seek in you!
Minimum Qualifications
Any Graduate/Bachelors Degree preferred. Freshers are eligible (except Law/ LLB)
Strong communication both written and verbal English skills and an ability to compose a grammatically correct, concise and accurate written/verbal responses.
Preferred Qualifications/ Skills
Excellent customer service skills and ability to assist in customer inquiries independently.
Ability to effectively manage time, and individually prioritize multiple tasks of competing priority.
Ability to maintain high levels of confidentiality and data security standards.
Understanding of MS Office applications like Excel, Word, PowerPoint, Outlook, etc.
Note: Please carry below documents with you:
3 copies of updates resume
3 Passport photographs
Original Aadhar card
2 copies of Aadhar card
Payslip (if applicable)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.
