WARNING: Please beware of phishing scams that solicit interviews or promote work-at-home opportunities, some of which may pose as legitimate companies. Elevance Health requires a completed online application for consideration of employment for any position. We will never ask you for a credit card, send you a check, or ask you for payment as part of consideration for employment.
Resource and Referral Specialist
Job Family: Medical and Clinical
Type: Full time
Date Posted:Oct 18, 2023
Req #: JR92737
Location:
NH, MANCHESTER
PA, SEVEN FIELDS
NV, LAS VEGAS
CA, DOWNEY
Texas
IN, INDIANAPOLIS
FL, MIAMI
CT, ROCKY HILL
NY, BROOKLYN
CA, RANCHO CORDOVA
NY, BROOKLYN
MD, ANNAPOLIS
CA, BAKERSFIELD
WA, LAKEWOOD
CA, VISALIA
ID, MERIDIAN
NY, BROOKLYN
TX, EL PASO
NY, BROOKLYN
MI, DEARBORN
IRELAND, CO MAYO
CA, NEW PORT BEACH
AZ, CHANDLER
PA, HERMITAGE
IN, INDIANAPOLIS
NV, LAS VEGAS
IL, SPRINGFIELD
NV, RENO
CO, DENVER
FL, SPRING HILL
FL, HIALEAH
GA, SAVANNAH
FL, HIALEAH
FL, HIALEAH
CA, BREA
FL, HIALEAH
FL, HIALEAH
FL, MIAMI GARDENS
FL, MIAMI
FL, MIAMI
FL, MIAMI
FL, HIALEAH
FL, MIAMI
FL, MIAMI
FL, CUTLER BAY
FL, PEMBROKE PINES
FL, MIAMI
FL, PEMBROKE PINES
TX, DENISON
FL, MIAMI
FL, MIAMI GARDENS
FL, NORTH MIAMI BEACH
FL, MIAMI
IA, DES MOINES
OH, CINCINNATI
NY, NEW YORK
VA, RICHMOND
CA, LOS ANGELES
IND, TG
CA, APPLE VALLEY
LA, BATON ROUGE
NY, Buffalo
LA, MONROE
CA, MODESTO
DC, WASHINGTON
NV, LAS VEGAS
MN, MENDOTA HEIGHTS
LA, MONROE
TN, KNOXVILLE
LA, MONROE
AZ, TUCSON
IND, KA
CA, SAN FRANCISCO
NC, MORRISVILLE
WI, MADISON
NY, ASTORIA
WV, CHARLESTON
DE, WILMINGTON
LA, MONROE
OH, SEVEN HILLS
RI, SMITHFIELD
MA, HINGHAM
SC, GREENVILLE
CA, PLACENTIA
CA, SANTA ANA
LA, MONROE
DC, WASHINGTON
LA, MONROE
IL, DEERFIELD
LA, MONROE
VA, RICHMOND
AZ, GREEN VALLEY
KY, SHELBYVILLE
NY, BRONX
FL, ALTAMONTE SPRINGS
CA, TURLOCK
TN, MEMPHIS
CA, UPLAND
CA, WHITTIER
VA, ROANOKE
LA, MONROE
CA, LA HABRA
CA, LAWNDALE
CA, LA MIRADA
NY, NEWBURG
VA, HARRISONBURG
California, Los Angeles
CA, DOWNEY
LA, SHREVEPORT
CA, SAN JOSE
LA, MONROE
NV, LAS VEGAS
LA, MONROE
CA, LA MIRADA
VA, RICHMOND
VA, RICHMOND
CA, LONG BEACH
LA, OAK GROVE
LA, MONROE
NV, LAS VEGAS
LA, MONROE
NY, EAST SYRACUSE
IL, SCHAUMBURG
TX, DENISON
VA, RICHMOND
CA, GLENDALE
LA, METAIRIE
MN, GILBERT
PR, San Juan
CA, NORWALK
LA, MONROE
NV, HENDERSON
LA, MANGHAM
GA, MIDLAND
CA, PICO RIVERA
CA, LOS ANGELES
NC, FAYETTEVILLE
LA, MONROE
LA, MONROE
LA, MONROE
CT, WALLINGFORD
LA, HOUMA
CA, MONTEBELLO
NY, BROOKLYN
AZ, TUCSON
OH, MASON
FL, Miami
CA, LOS ANGELES
IL, CHICAGO
LA, WINNSBORO
CO, DENVER
LA, MONROE
NV, LAS VEGAS
LA, HAMMOND
KY, Lexington
California
ME, SOUTH PORTLAND
VA, Norfolk
RI, Providence
LA, LAKE CHARLES
LA, BATON ROUGE
MA, WOBURN
MA, NEWTON 55 CHAPEL ST
LA, MONROE
LA, MONROE
LA, MONROE
LA, BATON ROUGE
VA, ARLINGTON
OH, COLUMBUS
LA, NEW ORLEANS
LA, BATON ROUGE
LA, BATON ROUGE
LA, MONROE
LA, METAIRIE
LA, LAFAYETTE
LA, ALEXANDRIA
Arizona
MA, BOSTON
NC, DURHAM
PR, SAN JUAN
FL, TAMPA
FL, ESTERO
NY, Lake Success
FL, TALLAHASSEE
KS, TOPEKA
CA, WHITTIER
NY, Lake Success
CO, COLORADO SPRINGS
PR, PONCE
FL, COCONUT CREEK
NJ, LAKEWOOD
IND, HR
GA, ATLANTA
TN, MEMPHIS
OH, DUBLIN
NY, ALBANY
National +50 Miles away from nearest PulsePoint
VA, ASHBURN
CA, SACRAMENTO
CA, WALNUT CREEK
WA, SEATTLE
TX, GRAND PRAIRIE
IL, CHICAGO
TX, AUSTIN
MI, DEARBORN
PR, SAN JUAN
PR, MANATI
TN, NASHVILLE
NY, JACKSON HEIGHTS
PR, GUAYAMA
PR, MAYAGUEZ
PR, PONCE
TX, HOUSTON
PR, BAYAMON
VA, CHESAPEAKE
VA, NORFOLK
PR, SAN JUAN
PR, OROCOVIS
PR, CAROLINA
CA, LOS ANGELES
PR, MANATI
MO, ST LOUIS
PR, SAN JUAN
MD, HANOVER
PR, SAN JUAN
VA, Virginia Beach
CA, Cypress
PR, SAN GERMAN
NJ, ISELIN
NY, BROOKLYN
NY, BRONX
NY, COLLEGE POINT
NY, STATEN ISLAND
NY, QUEENS
PR, GUAYNABO
PR, MAYAGUEZ
NY, BROOKLYN
PR, HATILLO
PR, VIEQUES
NY, BROOKLYN
PR, SAN JUAN
NY, FLUSHING
PR, ARECIBO
PR, AGUADILLA
PR, SAN JUAN
NY, SOUTH RICHMOND HILL
PR, MAYAGUEZ
NE, OMAHA
PR, HUMACAO
PR, FAJARDO
GA, AUGUSTA
PR, ARECIBO
PR, CAROLINA
IA, W DES MOINES
NE, NORFOLK
PR, MANATI
PR, SAN JUAN
PR, HUMACAO
PR, PONCE
PR, GUAYAMA
PR, SAN JUAN
MA, BOSTON
PR, GUAYNABO
PR, PONCE
NY, HEMPSTEAD
PR, FAJARDO
FL, Miami
PR, SAN JUAN
FL, VENICE
PR, CAROLINA
FL, PLANTATION
PR, CABUAS
NC, ASHEVILLE
PR, FAJARDO
FL, ORANGE CITY
PR, AIBONITO
PR, AGUADILLA
NY, NEW YORK
PR, SAN JUAN
FL, LAUDERDALE LAKES
PR, SAN JUAN
FL, MIAMI
MI, WIXOM
FL, MIAMI
PHL ILO One Fintech Place
PR, AGUADILLA
PR, CABO ROJO
PR, PONCE
NC, DURHAM
PR, COAMO
NE, LINCOLN
TX, SAN ANTONIO
PR, SAN JUAN
TN, BRENTWOOD
NJ, PATERSON
Limerick, Clive House
FL, HOLLYWOOD
IND, KA
MO, CAPE GIRARDEAU
PR, CAROLINA
CA, HOLLISTER
PR, AGUADILLA
PR, SAN JUAN
IND, TG
MO, SPRINGFIELD
PR, GUAYAMA
FL, DELRAY BEACH
MO, COLUMBIA
PR, CANOVANAS
VA, ASHBURN
MO, ST JOSEPH
PR, CAGUAS
OH, COLUMBUS
PR, BAYAMON
MS, JACKSON
NC, CARY
NE, KEARNEY
PR, MAYAGUEZ
PR, PONCE
PR, CAGUAS
NE, LINCOLN
PR, GUAYAMA
PR, SAN JUAN
NE, OMAHA
PR, BAYAMON
PR, SAN JUAN
NE, SCOTTSBLUFF
PR, SAN JUAN
ID, MERIDIAN
CA, LOS ANGELES
PR, BAYAMON
NC, WINSTON
GA, ATLANTA
CA, ALHAMBRA
FL, W PALM BEACH
CA, FULLERTON
NY, BROOKLYN
AZ, TUCSON
Tel Aviv, Yafo
FL, NEW PORT RICHEY
NC, RALEIGH
FL, FORT PIERCE
AZ, TUCSON
FL, LARGO
NV, LAS VEGAS
FL, ORLANDO
FL, OCALA
CA, W COVINA
FL, MIAMI
FL, TAMPA
FL, MIAMI
FL, TAMPA
CA, WOODLAND HILLS
FL, JACKSONVILLE
MD, BALTIMORE
NJ, MORRISTOWN
WI, Waukesha
FL, PEMBROKE PINES
MO, JEFFERSON CITY
FL, HIALEAH
OR, Beaverton
OH, MASON
PHL NCR Taguig City Alliance Global Tower
PHL NCR Pasig City Glas Tower
FL, HIALEAH
KY, LOUISVILLE
PHL ILO SM Strata
SC, COLUMBIA
VA, CHESAPEAKE
PR4241, Puerto Rico
NY, MIDDLETOWN
MO, Jefferson City
AZ, Phoenix
AR, LITTLE ROCK
CA, Downey
CA, HACIENDA HEIGHTS
AZ, TUCSON
CA, SAN JOSE
CA, COSTA MESA
FL, TAMPA
CA, CERRITOS
FL, Hialeah
FL, KISSIMMEE
CA, WHITTIER
PA, HARRISBURG
CA, PALO ALTO
TX, FORT WORTH
NY, LATHAM
DC, WASHINGTON
OH, COLUMBUS
TX, HOUSTON
CA, APPLE VALLEY
AZ, TUCSON
CO, Colorado Springs
Description
Referral and Resource Specialist or Referral and Resource Specialist Senior
Location: Remote
A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.
Beacon Health Text to Chat Help Line offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.
The Referral and Resource Specialist or Referral and Resource SpecialistSenior, will be responding to chats with people who are in a crisis, offering both in-the-moment support through connections to a licensed crisis counselor or a referral in the community. This is a nationwide network. We operate 24 hours a day, 7 days a week, 365 days out of the year. This is a 24 hour call center, open 365 days, with varied 1st, 2nd, and 3rd shifts to include weekends. Training is Monday-Friday 10a-6p EST.
How you will make an impact:
Manage incoming calls
Provide in the moment support
Make referrals in the community
Obtain intake (demographic) information from caller
Conducts a thorough radius search in Provider Finder
May act as liaison between Medical Management and internal departments
Conducts clinical screening process
Minimum Requirements:
This position can be filled as a Referral and Resource Specialist or Referral and Resource SpecialistSenior. The hiring manager will determine the level, based on the candidate’s experience and background.
Referral and Resource Specialist
Referral and Resource Specialist Senior
Preferred Skills, Capabilities and Experiences
Referral and Resource Specialist
BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred. Certain contracts require a BS/BA degree.
Experience working on a phone/text/chat platform completing assessments preferred
De-escalation skills
Motivational interviewing or similar skills
Strong oral, written and interpersonal communication skills
Problem-solving skills
Referral and Resource Specialist Senior
Master’s degree and 5 years of experience working directly with individuals in need of behavioral health services strongly preferred.
Experience working on a phone/text/chat platform completing assessments preferred
De-escalation skills
Motivational interviewing or similar skills
Strong oral, written and interpersonal communication skills
Problem-solving skills
*Pay Transparency language is to be included on external postings ONLY when posting positions in the locations below or National 50+ miles is selected.
For candidates working in person or remotely in the below locations, the salary* range for this specific position is $22.04 to $39.68
Locations: California; Colorado; Nevada; New York; Washington State; Jersey City, NJ
In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.
Be part of an Extraordinary Team
Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. A Fortune 20 company with a longstanding history in the healthcare industry, we are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
Elevance Health operates in a Hybrid Workforce Strategy, providing various levels of flexibility while also ensuring that associates have opportunities to connect in-person. Unless in a designated virtual-eligible role and specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.
The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws.
Elevance Health has been named as a Fortune Great Place To Work in 2022, has been ranked for five years running as one of the 2023 World’s Most Admired Companies by Fortune magazine, and is a growing Top 20 Fortune 500 Company. To learn more about our company and apply, please visit us at careers.ElevanceHealth.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.
EEO is the Law
Equal Opportunity Employer / Disability / Veteran
Please use the links below to review statements of protection from discrimination under Federal law for job applicants and employees.
EEO Policy Statement
Know Your Rights
Pay Transparency
Privacy Notice for California Residents
Elevance Health, Inc. is anE-verify Employer (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf)
Need Assistance?
Email us ([email protected]) or call 1-877-204-7664
About the Role: We are seeking a talented and experienced individual to join our team as a Brand Partnerships Lead....
Apply For This JobJob Details Responsibilities: Client Relationship II Lead Generation II Sales • Meeting with customers digitally or in-person during sales visits...
Apply For This JobJob Details Responsibilities of candidates include: • Inform customers about company’s products/services and offers • Manage inbound and outbound customer...
Apply For This JobJob Details • Welder ko welding ke tools chalana aana chahiye • Proper training mili honi chahiye aur training ke...
Apply For This JobJob Discription Responsibilities Designing as well as implementing company policies for promoting a healthy environment Supporting and suggesting improvements...
Apply For This JobJob Description Hiring for work from Home Jobs, Data Entry Jobs, Part time Jobs, Full Time Jobs.Position: Fresher /Computer Operator/...
Apply For This Job