We are looking for a Sr. Process Associate / Sr. Back office Executive and team player who has the ability to carry out multitask on the property management project.. He / She will be responsible to coordinate with the local team as well as team members located in the UK for a property management client.
Responsibilities and Duties
– Work with a UK-based client (Property Management) lettings and commercial department along with the team in India
– Dealing with properties (both residential and commercial) maintenance enquirers via call/emails, CRM Tickets
– Placing calls to Landlords and Tenants registered on the CRM and verifying them to make their profile complete on the CRM for the TT and LL.
– Motivate Tenants and Landlords to keep their profile up to date and upload the properties they have to rent them out
– Liaise with landlords/engineers/contractors and tenants daily basis
– Manage and keep up to date with UK legal legislation when required (Training will be provided)
– Deal with rental residential / commercial properties inquiries dealing setting appointments etc on CRM
– Effectively resolve discrepancies and complaints of customers TT & LL
– Highly organized and able to prioritize workload
– Build and maintain relationships with tenants, landlords, contractors, etc.
– Co-ordinate carrying out property inspections in line with tenancy requirements on CRM
– Place credit control calls and chase vendor invoices relating to property management.
– He / she may work as buffer staff on the project for first few months to train him/ her for 360 degree processes across the project and then will be placed on the vacancy on the project. He / She should be ready to work dynamically.
– He / she should learn 360 degree processes within the project.
What is must ?
The candidate must have experience working with International voice process either for UK , USA ,Canada or Australia. He / she should be ready to learn quickly all processes 360 degree on the project. Freshers with excellent communications can also try.
Male or Female ?
We invite both of the candidates happily.
Job Type: Full-time
Job Types: Full-time, Regular / Permanent
Salary: ₹25,000.00 – ₹36,000.00 per month
Benefits:
Schedule:
Supplemental pay types:
Experience:
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