About WTW:
Willis Towers Watson (NASDAQ: WLTW ) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. With roots dating to 1828, Willis Towers Watson has 39,000 employees in more than 120 territories. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas — the dynamic formula that drives business performance. Unlock your potential at Willis Towers Watson
Principal Duties/Responsibilities:
Support Client Management and Client Advocacy colleagues with the preparation and management of tasks and deliverables required as part of the renewal process.
Collaborate with functional teams to initiate and finalize client deliverables. Follow up and handle questions and requests for information from functional teams. E.g., Loss Runs, Policy Checking, Certificates, Accounting and Settlement.
Support the billing and invoicing process by ensuring that all necessary documents and key data elements are included and accurate
Support onboarding of new clients
Create and manage Client Exposure details
Participate in the draft proposal creation process alongside the Client Team
Collaborate with the Client Team to support the activities required to file taxes in a timely manner to avoid fines and penalties due to late fees
Support the Client team in process of binding coverage with carriers by drafting of binding confirmation documents and following up with carriers for receipt of binders
Support in preparation of the ‘Summaryof Insurance’ to facilitate Clientsunderstanding of theircoverage
Arrange and facilitate internal strategy meetingsto discuss insurance upcoming renewals for a specific period. Support Client Managers and Account Executives in the coordination process
Monitor renewal activities and assist in the preparation, review and update of documents and data required for the renewal process
Support the Client Service and Advocacy teams with reporting needs
Support the Client Service and Advocacy teams in the skillful management of ad hoc and mid term requests to support such activities and endorsements, certificates, loss runs, etc.
Qualifications:
Graduate
Any insurance qualification (Preferred)
Knowledge and Experience:
2 to 5 years for experience in the Insurance renewal cycle business
US insurance experience (Preferred)
Understanding of the end-to-end insurance renewal cycle and its stages
Thorough knowledge and understanding of various insurance documents
An understanding of catastrophe modellingwill be useful
Required Characteristics:
Communication – Fluent in written and spoken English with a high level of competency in comprehension, ensuring the accuracy and quality of the information conveyed
Problem-Solving – Comprehend complex information and follow standard operating procedures to provide appropriate solutions to customer inquiries
Adapts to Change – Flexible and adaptable to handle changing demands and situations effectively and efficiently
Task Prioritization – Attention to day-to-day operations, ensuring that all tasks and responsibilities are covered efficiently and effectively with excellent prioritization and multi-tasking skills
Attention to Detail – Close attention to details to ensure the accuracy and quality of the information provided to Clients
Other skills
MS Office i.e., MS Teams, Excel, Powerpoint, etc.
Influencing Stakeholders
Interpersonal Skills
Working in Teams
Driving Excellence
Our Values:
Client Focus
We are driven to help our clients succeed. In every interaction and with every solution, we act in our clients’ best interests – striving to understand their needs, respecting their perspectives and exceeding their expectations.
Teamwork
When you get one of us, you get all of us. We bring innovative solutions and world-class advice to our clients by working across boundaries of business, geography and function. We help each other succeed and create more value by working together.
Integrity
Our clients invest more than their time and money with us; they also invest their trust. We seek to earn that trust every day through professionalism, doing what is right and telling the truth. We are accountable to the organizations and people with which we interact – including clients, shareholders, regulators and each other for our actions and results.
Respect
We listen to and learn from each other. We support and celebrate differences, foster an inclusive culture and operate with openness, honesty and benefit of the doubt. We manage our relationships, inside the company and out, with fairness, decency and good citizenship.
Excellence
We strive to lead and sustain excellence. Most importantly, this means an unwavering commitment to professional development and personal growth for our people. Our colleagues take responsibility to develop their expertise, competencies and professional stature, while the company invests in the tools and opportunities that allow for continual development. In business, we place an unrelenting focus on innovation, quality and risk management.
Development
Professional growth for all grows our business. We expect every Associate to assume responsibility to continually grow their expertise, competencies and professional stature. As a company, we provide tools and resources to create an environment where that continual development and success can flourish.
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