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Job Overview
We are seeking a passionate and talented Customer Support Executive (Fresher) to join our team at Vibrant Staffing Solutions Pvt Ltd. As a Customer Support Executive, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position based in Navi Mumbai, Maharashtra, India.
Qualifications and Skills
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to handle customer complaints with empathy and professionalism
- Good interpersonal skills and the ability to work effectively in a team
- Basic computer knowledge and familiarity with customer service software
- Ability to multi-task, prioritize, and manage time effectively
- High level of patience and a positive attitude
- Willingness to learn and adapt to new technologies and processes
Roles and Responsibilities
- Handle inbound and outbound customer calls professionally
- Provide prompt and accurate responses to customer inquiries
- Resolve customer complaints/issues in a timely manner
- Maintain a high level of customer satisfaction
- Collaborate with internal teams to address customer needs and concerns
- Update customer information in the database
- Follow up with customers to ensure their issues are resolved
- Adhere to company policies and procedures
- Meet targets for customer satisfaction and resolution
