Veritas is Looking for Sr Consulting Proj Mgr at Pune Full Time

Description:

Responsible for Provisioning new customer and be a technical trusted advisor to new Customers Partners and drive the implementation of Various Veritas Alta hosted products.

Responsibilities:

• Deliver world-class client service to customers

• End-to-end responsible for Customer onboarding

• Partners with sales and the account team on POC and Trial to assist with customer onboarding

• Monitor Provisioning queues and provision incoming clients in a variety of hosted environments
• Works independently and with clients to implement various Veritas Alta hosted products
• Creates a Project plan which is aligned with the customer’s timeline and shares, updates, and communicates frequently with the customer
• Acts as a technical trusted advisor to all Customers and Partners by successfully implementing and troubleshooting technical issues during implementation for Veritas Alta hosted products
• Assist clients with migrations for 3rd party services
• Possess active listening skills to understanding the client’s environment, maintain detailed documentation on client interactions and project status meetings, troubleshoot, and collect evidence (logs), conduct research to find a solution, recreate the problem in a lab environment, provide a solution or engage appropriate resources to get the project/case moving towards resolution.
• Prioritize and multitask across several open cases, always update case notes, set a Plan of action, and keep customer informed of the progress, interact with peers and seniors to share knowledge and ideas to eventually onboard customer within the agreed upon timelines.
• Communicates directly with different teams to review new client requirements
• Utilizes SLA methods and tools to ensure that the Implementation process is completely defined and on schedule

• Up-skilling

• Keep up-to-date and proficient on all existing products, processes, procedures, and system enhancements as well as any new product rollouts that happen very frequently

• Skill based responsibility

• [Communication] Excellent command over English language; both written and spoken. Ability to draft precise and grammatically correct emails and ability to articulate and communicate effectively, confidently, and clearly.

• [Case management] Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with clients
• [Collaboration] Engages with Sales, Services, Order Management, Engineering, Product Management, and Technical Support when necessary to prioritize client requests
• [Knowledge base] Develop documentation to share knowledge and improve client experience
• [Training] Delivers customized product training to customers
• [Time management] Delivers projects within the timeline as agreed upon with the customer
• [Commitment] Sets and resets clear expectations and honors every commitment made to the customer

Skills & Qualifications:

• Diploma Holders / Graduates / Post Graduates
• Minimum 5 years of IT technical background with calling experience is required to understand the technical depth. Must have an experience of IT technical helpdesk/Corporate IT support as a prerequisite.

• Minimum of 3 years of experience in NetBackup as an admin is a must

• (Or) Minimum of 2 year’s experience on Enterprise Vault is a must.

• Minimum of 2 years Cloud (Azure, AWS, Google) experience is required
• Experience in implementing and troubleshooting applications and platform faults in Enterprise environments
• Client facing experience at an enterprise level and corporate environment is desired
• Dealing with customer issues over the telephone on a daily basis using a call tracking system
• Communicating with client on their cases/projects
• Ensuring customer satisfaction by providing a professional service
• Ability to recreate problems in house and provide evidence where required
• Accustomed to conducting research to find answers to questions and solutions to problems from various source

Soft Skills:

• Highly positive attitude and good communication skills (calling background is an advantage), must be a good team player with abilities to understand criticalities of timelines and capable of working under pressure, meeting SLAs of resolution, working with different teams via email/phone communication to resolve an issue within limited time.

Education:

• Bachelor’s Degree, applicable certification or equivalent experience

Certifications:

• Industry standard certifications: MCSE, Microsoft Exchange Certification is a plus

Essential Hands on experience across the following core technologies:

• Operating Systems – Microsoft Windows 2016/2019
• Expertise in Microsoft Exchange 2013, 2016 – Messaging Admin
• Expertise in Outlook Client – 2013+ and Outlook Web Access (OWA)
• Web Server – IIS 6/7/8
• Office 365/Microsoft 365
• Virtualization technologies: VMWare, Hyper-V
• Expertise in Enterprise Level Infrastructure Technology – Active Directory, DNS, DHCP
• Networking Protocols, Network Topologies and overall Network Landscape
• NetBackup, Enterprise Vault
• Cloud – Azure, AWS, Google, Oracle

Working knowledge in one or more of the following technologies:

• Windows Server knowledge and troubleshooting experience, Exchange server configuration, software installations on servers/Datacenters.

Additional Requirements:

• Exceptional verbal and written communication skills
• Strong analytical and troubleshooting skills
• Proven capability to own, drive and take responsibility
• Ability to multitask, prioritizes, and works well under pressure
• Team Player: Ability to work, collaborate and contribute
• Experience of working in a pressurized environment

Why Join Us? (https://www.veritas.com/company/careers/why-join-us)

Working at Veritas

At Veritas, you will enjoy an open, flexible, and supportive environment which lets you bring your ideas to life. Our commitment to development and diversity sparks innovation.

If impact, innovation and a winning culture are important to you, consider a career at Veritas.

We Embrace Diversity

Diversity in thought, perspective, experience and life is a vital part of our culture. It is this culture, that allows us to innovate, solve problems and succeed.

Veritas is an equal opportunity employer

Veritas is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance (FCO), we will also consider for employment qualified individuals with arrest and conviction records.

EEO is the Law. Applicants and employees of Veritas Technologies LLC are protected under Federal law from discrimination. Click here (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) to find out more.

Veritas will respond to requests for reasonable accommodations to assist you in applying for positions at Veritas, or to submit a resume. If you need to request an accommodation, please contact our HR VHelp Portal (https://veritas.service-now.com/hrp) .

Veritas is an equal opportunity employer Veritas is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance (FCO), we will also consider for employment qualified individuals with arrest and conviction records.