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Hi,
The positions below are open for one of our MNC Client for Bangalore Location.
Experience – Fresher graduate.
Salary – Negotiable.
Qualification – BE/BTech/BSc in IT or MSC in IT./ Tech Graduate is required.
Role: Application Tech Support Practitioner.
Project Role Description :
Act as the ongoing interface between the client and the system or application.
We are dedicated to quality, using exceptional communication skills to keep our world-class systems running.
Can accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Key Responsibilities :
a: L1 Service Desk Call taking profile
b: Respond to the issues reported by customers predominantly through voice and emails, chat, etc
c: Identify, investigate, and diagnose the issue
d: Provide resolution to customer based on in-scope processes
e:Follows the incident life cycle as defined by process – log the incident – categorise and document – resolve or assign the incident to relevant assignment group .
f: Achieve client and client defined targets.
Professional Attributes :
a: Excellent verbal and written communication skills with email etiquette and customer service skills
b: 24×7 Support, mostly night shifts and rotation are ONLY as per project requirement
c: 5 days working per week with two weekly offs based on roster
Educational Qualification:
a: Bachelors degree Additional Info : Flexibility to work on weekends and Indian holidays
Requirementsa: L1 Service Desk Call taking profile
b: Respond to the issues reported by customers predominantly through voice and emails, chat, etc
c: Identify, investigate, and diagnose the issue
d: Provide resolution to customer based on in-scope processes
e:Follows the incident life cycle as defined by process – log the incident – categorize and document – resolve or assign the incident to relevant assignment group .
f: Achieve client and client defined targets
Benefits
- Cab Facilities.
- Night Allowance.
- PF
- Health Insurances
