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You will be responsible for:
· Assisting clients with billing & payment related matters
· Outbound calls to customers for payment reminders & provide billing related information.
· Understanding reasons for delays & preparing strategy for improving recovery rates.
· Customer support & query handling
· Designing & managing customer satisfaction program & metrics
· Follow-up on renewals, encourage upsell & cross- sell
The role requires you to be pro-active, organised & the ability to think your feet.
