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Job Discription
Job Description of Credit Officer
CTC- UPTO- 1.70 LPA to 2.00 LPA + Incentives
1. Ensure all DOVR files achieve status ITPD or ITSC within 4 hours of the file achieving
DOVR status.
2. Prepare a note sheet with notes reflecting all queries and pending documents. This note
sheet is the support tool to call the customer and resolve pending issues
3. NECESSARILY call the customer. We expect all customers to be called so that we
acknowledge the receipt of his application and papers. Confirm pending documents,
agree to next action for every document and query. There are instances when a customer
is unable to take a call, in such cases send an email.
4. Prepare the interview sheet on line and as part of the interview sheet, update all pending
documents and queries. All pendency’s to be assigned for next action, date & time, the
person who will perform the next action.
5. Refresh dashboard to understand if all pending documents and queries are resolved even
while the status remains ITPD.
6. Ensure all actions due by all concerned are taken, follow up done with the customer and
SO, if required, new action date and time assigned. Wherever required due escalations to
be done for non-performance of action due
7. It is expected that the Officer Credit will complete the file and move it to RHDFC stage
in 3 working days of the file achieving DOVR status.
8. 80% of the files submitted as RHDFC should not appear in File Requirements (FR).
9. The rest 20% should be resolved within 2 working days of the FR being raised.
10. All queries raised or pending documents identified by HDFC need to examined and in
case not found genuine, revert to HDFC immediately so that the file does not reflect in
FR for the wrong reasons.
11. If the FR status is agreed upon, then speak to the customer and / or the SO, resolve the
query, update and revert to HDFC. In case the query resolution requires submission of a
document, try to secure the same on email preferably so as to save time. If the
documents are voluminous or cannot be mailed for any other reason, ensure assignment
to the customer and / or the SO such that the files move to Re-review stage within 2
days of the FR being raised.
Skill sets required for this job description:
Conversation Skills: The OC should be able to converse in the local and English
language fluently. Must not reflect a local language bias whilst conversing in English
Analytical Skills: Ability to analyze the individual’s application in terms of ability to
pay, reasons for the person to pay a higher EMI than the norms, derive the cost of
property taking into account localized costs elements, decipher KYC documents and
ensure compliance, read the CIBIL report and interpret scores. Identify any hints of
fraud in documents or nervousness in speech leading to suspicion. Ability to read a bank
statement, identify abnormal trends and seek clarifications.
Ability to convince: Must possess probing skills to ask and seek so as to be convinced
herself. Carry convictions and ability to convince through written language and if
required through verbal skills another person in HDFC appraising the file.
Appraisal:
1. Loan Application Form:
i. KYC check on address and identity with the KYC documents submitted.
ii. Income details match with the income proof papers provided
iii. Bank details on the form match the statements provided
iv. Property cost on the form matches with property related documents provided
v. Own contribution details on the form match with proof provided
vi. BSA code mentioned on the form matches the one reflecting on the system
vii. Obligations mentioned on page 3 of the form reflect in the bank statements
viii. Property address as mentioned on the form and the property documents submitted
ix. Signature on the form matches with signatures on self-attested KYC document
CTC- UPTO- 1.70 LPA to 2.00 LPA + Incentives
1. Ensure all DOVR files achieve status ITPD or ITSC within 4 hours of the file achieving
DOVR status.
2. Prepare a note sheet with notes reflecting all queries and pending documents. This note
sheet is the support tool to call the customer and resolve pending issues
3. NECESSARILY call the customer. We expect all customers to be called so that we
acknowledge the receipt of his application and papers. Confirm pending documents,
agree to next action for every document and query. There are instances when a customer
is unable to take a call, in such cases send an email.
4. Prepare the interview sheet on line and as part of the interview sheet, update all pending
documents and queries. All pendency’s to be assigned for next action, date & time, the
person who will perform the next action.
5. Refresh dashboard to understand if all pending documents and queries are resolved even
while the status remains ITPD.
6. Ensure all actions due by all concerned are taken, follow up done with the customer and
SO, if required, new action date and time assigned. Wherever required due escalations to
be done for non-performance of action due
7. It is expected that the Officer Credit will complete the file and move it to RHDFC stage
in 3 working days of the file achieving DOVR status.
8. 80% of the files submitted as RHDFC should not appear in File Requirements (FR).
9. The rest 20% should be resolved within 2 working days of the FR being raised.
10. All queries raised or pending documents identified by HDFC need to examined and in
case not found genuine, revert to HDFC immediately so that the file does not reflect in
FR for the wrong reasons.
11. If the FR status is agreed upon, then speak to the customer and / or the SO, resolve the
query, update and revert to HDFC. In case the query resolution requires submission of a
document, try to secure the same on email preferably so as to save time. If the
documents are voluminous or cannot be mailed for any other reason, ensure assignment
to the customer and / or the SO such that the files move to Re-review stage within 2
days of the FR being raised.
Skill sets required for this job description:
Conversation Skills: The OC should be able to converse in the local and English
language fluently. Must not reflect a local language bias whilst conversing in English
Analytical Skills: Ability to analyze the individual’s application in terms of ability to
pay, reasons for the person to pay a higher EMI than the norms, derive the cost of
property taking into account localized costs elements, decipher KYC documents and
ensure compliance, read the CIBIL report and interpret scores. Identify any hints of
fraud in documents or nervousness in speech leading to suspicion. Ability to read a bank
statement, identify abnormal trends and seek clarifications.
Ability to convince: Must possess probing skills to ask and seek so as to be convinced
herself. Carry convictions and ability to convince through written language and if
required through verbal skills another person in HDFC appraising the file.
Appraisal:
1. Loan Application Form:
i. KYC check on address and identity with the KYC documents submitted.
ii. Income details match with the income proof papers provided
iii. Bank details on the form match the statements provided
iv. Property cost on the form matches with property related documents provided
v. Own contribution details on the form match with proof provided
vi. BSA code mentioned on the form matches the one reflecting on the system
vii. Obligations mentioned on page 3 of the form reflect in the bank statements
viii. Property address as mentioned on the form and the property documents submitted
ix. Signature on the form matches with signatures on self-attested KYC document
