Croma Store- A Tata Enterprise Hiring for Retail Electronics – Assistant Department Manager Job at Tirupati Full Time

Croma is looking to hire Assistant Department Manager with the below competencies.

Strong Process & Result Orientation, Good Planning Organising & Execution Skills, People and Team Management ability, Customer Focus, Good Communication & Interpersonal Skills.

Roles & Responsibilities

Customer Service:

· Ensure 100% sales process implementation and compliance for the category

· Ensure all customers are attended to appropriately and timely resolution of customer escalations.

· Daily review & follow up on complaints & resolution as per predefined SLA & TAT

· Improve overall customer experience (VOC, Customer NPS, Mystery Audit Score) and take

corrective actions based on customer feedback

In-store Merchandising:

· Ensure 100% compliance on Planogram, Merchandising and Ticketing in the category

· Ensure efficient & accurate in-store inventory management

People Management:

· Shift scheduling and roastering to ensure the concerned categories are manned at all times

· Assign individual sales target for the team and monitor progress.

· Review and improve Training Assessment Scores

· Support the team to improve knowledge through continuous training and e

· Responsible to uphold the Croma culture and ensure decorum and discipline within the store team

· Enable strong communication within the team and improve morale by coaching, counselling, motivating, monitoring & disciplining employees

· Clear communication of the Incentive Policy to ensure every employee is aware and motivated to achieve the targets and earn incentives

· Lead & ensure 100% compliance on people processes

· Track performance of all team members and recognizes best performers on an on-going basis

Performance Management & Review:

· Ensure compliance of all SOPs relating to Merchandising & Ticketing, Sales, Service and Inventory within the category

· Review category and individual performance and take necessary corrective action on a daily basis

· Drive sales and conversion to achieve category targets and improve category performance on all KPIs

· Review category performance on Sales, Inventory, Customer Service, People processes and take necessary corrective action

· Improve parameters such as Employee Net Promoter Score (ENPS), Customer NPS, Employee Satisfaction Index by regular reviews and action planning

Process:

· Improve scores on internal Processes and Audits – SOP, SMART, Safety audits, Mystery audits through timely interventions

· Gaps identified in the Internal Audits to be fixed and complied to

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹320,000.00 – ₹350,000.00 per year

Benefits:

• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Speak with the employer
+91 7331173920