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Mumbai City, India
Accenture
Full time
Skill required: Supply chain engineering service – Mechanical Engineering
Designation: Mechanical Engineering Analyst
Job Location: Mumbai
Qualifications: BE
Years of Experience: 3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do
Verification and analysis of Technical Assistance Tickets based on available external support resources (Parts catalog, Dealer Assist & Standard labor time)
Implement practices to improve operational efficiencies
Investigate warranty claims & take appropriate decisionBe a process SME and take initiatives to improve team performance
Diagnose complex automotive claim and support dealer with an effective and quick solution to fix the concern
Control Module diagnosis as per new technology in Automotive
Verification and analysis of Technical Assistance Tickets based on available external support resources (Parts catalog, Dealer Assist & Standard labor time)
Implement practices to improve operational efficiencies
Investigate warranty claims & take appropriate decision
Be a process SME and take initiatives to improve team performance
What are we looking for
Automobile/Mechanical Engineer with 3-5 years of experience in Auto industry
Excellent written English skill
Automobile/Mechanical Engineer with 3-5 years of experience in Automobile industry / Automotive DealershipWarranty part analysis / Field Engineers / Service EngineersExcellent written English skill
Roles and Responsibilities
To maintain quality and service standards of the Technical Assistance Claims processing team in support of the contracted Service Level Agreement.
Work effectively on Technical Assistance Ticket processing by taking appropriate decisions.,
