Solbeg India Private Limited is Looking for Customer Service Representative (CSR) Full Time

Job Description

Founded in 2017 Solbeg India provides premium quality IT services to customers across the globe. With extensive technologies expertise and wide experience across industries we develop high-end solutions, helping optimize business processes, boost performance, and thereby achieve strategic goals.Manage amounts of incoming calls.Identify and assess customers needs to achieve satisfaction.Build sustainable relationships and trust with customer accounts through open and interactive communication.Provide accurate, valid, and complete information by using the right methods/tools.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, Keep records of customer interactions, process customer accounts and file documents.Follow communication procedures, guidelines, and policies.Work Location:Kharghar, Navi MumbaiProcess:Inbound ProcessTimings:4:30 pm- 12:30 am {Evening shift}6:30 pm 2:30 am {Evening shift}12:30 am- 8:30 am {Night Shift}Shift:24*7 process. Rotational shift.8 hours shiftWeek Offs:Rotational week offs.6-week offs in a monthLocation boundaries:AIROLI, VASHI, PANVEL, TALOJA PHASE 1 AND ULWE