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At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World’s Most Admired Companies™.
Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Manager, CIWF Demo Engineering
We are seeking a Manager, CIWF Demo Engineering to grow and lead our product management group in the global Customer Workflows Demo Solutions organization. The Demo Engineering teams within ServiceNow provide demo content and automation for high impact software built to work with scale and ensure the availability of demos built on the ServiceNow platform.
What you get to do in this role:
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Manage and lead a team of product managers on the Demo Solutions team aligned with the CSM, FSM, and Industry business units.
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Work alongside other CIWF Demo Engineering management to ensure alignment on day-to-day activities and priorities and influence long term strategy.
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You’ll mentor, grow, and develop the product manager team.
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Manage product management resources by recruiting, staffing, mentoring, training, and maintaining a best-of-class demo engineering team.
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Provide strategic direction for aligning content and ensuring priority of solutions that highlight multiple products/solutions.
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Work closely with outbound product management, solution consulting, and go-to-market teams to build and triage backlog of team deliverables.
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Plan and execute a program based on organization priorities, context, risks and desired outcomes.
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Be comfortable and use quick thinking and innovative ideas to solve ambiguous problems.
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Deliver an outstanding experience for our customer.
To be successful in this role you must:
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6+ years of software industry experience and 2+ years of experience as a manager leading demo software developers, product managers, analysts, or solution consultant teams
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Aptitude for understanding new technologies quickly
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Experience developing web applications at scale
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Advanced understanding of software design, development, testing, and problem-solving
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Experience with supporting troubleshooting efforts of difficult production issues e.g. memory leaks, network problems, intermittent failures etc. across the stack
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Ability to hire top talent and build a productive team
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Able to articulate broad concepts and use those concepts to understand and develop solutions for problems.
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Experience working in a DevOps environment
Qualifications
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4+ years of experience in the Now Platform and 2 years or more as a manager
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Experience managing software development teams operating in Scaled Agile
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Hands-on experience with open source tools and agile development environments.
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Fluency in one or more relevant programming language (JavaScript, Glide, etc.)
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Experience with ServiceNow applications
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Experience working with Solution Consulting, Sales, Marketing, Product Management, and other demo stakeholder teams
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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