Project X Placements Hiring for at Gurgaon, Haryāna Full Time

​​ROLES AND RESPONSIBILITIES

• Handle customer inquiries and complaints via phone, email, and chat

• Resolving customer issues and complaints effectively

• Providing accurate and up-to-date information about Comcast services and products

• Documenting customer interactions and feedback to management

• Assisting customers with billing and technical queries

• Updating customer accounts and maintaining customer records

• Identifying opportunities to improve customer service and satisfaction

• Following up with customers to ensure their issues are resolved

• Adhering to customer service policies and procedures

JOB DETAILS

Company: Teleperformance

Process: Leading American ISP

Post: Customer Care Associate (Chat)

• Location: Udyog Vihar, Gurugram

• Shift timings: Night Shifts (Rotational)

• Working Days: 05 Days (Rotational)

• Week Offs: 02 Days (Rotational)

Requirements

SELECTION CRITERIA

• Undergraduate candidates with 06+ months of experience in international Customer support

• Graduate Freshers with excellent verbal and written English language skills are considered

• Applicant should be comfortable with night shifts and WFO

SKILLS REQUIRED

• Excellent communication skills (verbal and written)

• Customer orientation and ability to adapt/respond to different types of characters

• Ability to multi-task, prioritize, and manage time effectively

INTERVIEW PROCEDURE:

• 1 – HR (Telephonic Interview)

• 2 – AMCAT Test (Online)

• 3 – Ops Round (Video/Telephonic Interview)

Benefits

PERKS & BENEFITS

• Salary: Upto ₹24,000 (+₹2,000 PLI) Monthly

• Incentives: Based on Performance

• PF & ESIC

• Free Meals

• Both Side Cab Service