Plutus Consultancy Services looking for Help Desk Executive at Kolkata Full Time

Job Details

Responsibilities of candidates include:
• coordinate front desk activities
• distributing correspondence
• Guiding people and solving their queries

advise user on appropriate action
follow standard help desk procedures
log all help desk interactions
administer help desk software
follow up with customers and users to ensure complete resolution of issues
redirect problems to correct resource
identify and escalate situations requiring urgent attention
track and route problems and requests and document resolutions
prepare activity reports
inform management of recurring problems
stay current with system information, changes and updates
help update training manuals for new and revised software and hardware
train computer users as necessary
clean up computers
Education, Qualifications and Experience

Bachelors degree preferred
working knowledge of fundamental operations of relevant software, hardware and other equipment
experience researching, analyzing and interpreting automated system problems
knowledge of relevant call tracking applications
knowledge and experience of customer service practices
related experience and training in troubleshooting and providing help desk support.

Key Skills and Competencies

oral and written communication skills
learning skills
customer service orientation
problem analysis
problem-solving
adaptability
team interaction
planning and organizing
attention to detail
stress tolerence.

Age: 20 to 25

Job Description