PERSONAL NETWORK Hiring For Top MNC is Looking for Immediate hiring for TSR Service Desk Pune Full Time

Job Description

Greetings from PERSONAL NETWORK!!TSR- SERVICE DESK HIRING FOR TOP MNCs @ PUNE !! SALARY UPTO 5.5 Lakhs/PAResponsibilities:
• First point of contact for all end user reported issues or requests.
• Typically provides technical support for Internal and External customers.
• Responsible for providing the first line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
• Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering.
• Maintains call quality and response times as per the agreed SLAs. Maintains records of calls and ensure all cases are updated in the system.

Requirements:

• Minimum Education Required – Any Graduate
• Good Knowledge on Operating Systems, Hardware, Networking and MS Applications.
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.).
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
• Excellent verbal and written communication.
• Multitasking and coordination skills

. Willingness and ability to work in shifts (24 x 7).———————————————————————————————————————————— Experience :- 1 year to 6 years Qualification :- Graduate/10+3 / BE Remuneration :- Up to 5.5 Lakhs SHIFT :- US ROTATIONAL SHIFT Location :- PUNECONTACT:RAJ hidden_mobileANU hidden_mobileEMAIL Resume : hidden_email