Company Profile
Priority Technology Holdings, Inc. (NASDAQ: PRTH), is headquartered in Alpharetta, Georgia USA. Our India office is located in Chandigarh, where our dynamic team builds state of the art, sophisticated Fin-tech products & solutions.
We are an emerging payments powerhouse that offer a single unified platform for Banking & Payments powering modern commerce. Priority offers a unique family of products which integrate into SMB Payments, B2B Payments and Enterprise Payments to help businesses thrive.
We are on a mission to offer an industry agnostic platform that enables businesses to collect, store and send money using various new age payment methods.
Priority is an employee-first organization and we continually strive to ensure their professional and personal success supported by employee friendly policies and a positive work environment built on mutual respect and professionalism. We offer a dynamic work environment, with continuous growth & learning opportunities. We believe in growing together and our people are the driving force behind our success.
Job Description
We are seeking a highly motivated and detail-oriented individual to join our team as an Analyst. As an Analyst, you will play a key role in ensuring the smooth and efficient functioning of our payments. You will be responsible for coordinating various aspects of our operations, including auditing, working with our banking partners, creditors , and printing & courier vendors etc. This is an excellent opportunity for someone who is passionate about Payment Operation Industry.
Experience- Fresher
Role
Audit JSD (Jira Service Desk) tickets to make sure we are performing corrective actions maintaining SLA and reviewing with the manager to find out gaps if any.
Create and Manage Runbook documents or SOP documents for all our processes.
Coordinate with different teams to deliver solutions for payment processing issues.
Perform acceptance testing for product enhancements and bug fixes.
Connect with creditors to do ACH payment setup for new onboarding subscribers.
Manage ACH creditor onboarding and set up confirmation reports.
Manage check payment processing and work with printing and delivery vendors in any issues identified.
Coordinate with the Team on solving External debit exception queries.
Rectifying the account information and assigning the correct product for manual review exceptions.
Audit the processed external debits to identify any misapplies and fix misapplies if any.
Communicate and work with subscribers to close external debit exceptions within the set SLA.
Populating data in various reports/tracker and dashboards to serve Management for their review and decision-making.
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