JOB DESCRIPTION
POSITION TITLE REPORTS TO DEPARTMENT LOCATION
IT Request Management IT Request Manager IT/IS Thane
Specialist
CLASSIFICATION JOB TYPE INDUSTRY SALARY
INR Salary Full-time Client Relationship 21K In Hand
Management/Contact
Centers
PURPOSE OF POSITION
The IT Request Management Specialist is responsible for providing first level assistance to clients and Teleperformance end-users on a wide range of computer and communications issues, ensuring that all service requests and incidents reported to are responded and resolved in an efficient and customer focused manner, adhering to Information Technology Infrastructures Library (ITIL) best practices.
PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS
Performs password reset/unlock via call and or Ticket for all Teleperformance employees.
Responsible for first level of customer service support. Screens, refers and diagnoses, all inquiries, work requests, reported issues related to IT-supported systems and equipment’s, essential Teleperformance software, anti-virus and managed desktop tools.
Ensures all customers are assisted in a timely and professional manner, and within the IT policies and procedures of the IT Department.
Dispatches request tickets to other IT organizations and follows defined IT escalation procedure for unresolved incident tickets.
Host conference bridges for Internal and external Change Request that will need representation from IT.
Performs other related duties and assignments as required and as assigned by supervisor or manager.
QUALIFICATIONS
College degree or technical training preferred.
Proficient with Microsoft Office tools.
Should have both an interest in the IT industry and technical aptitude.
Must have exceptional verbal and customer service skills.
Must have excellent writing skills.
Must have the ability to multi-task and prioritize.
Must be able to perform duties with minimal supervision.
Experience with Teleperformance is preferred.
Job Details Responsibilities of candidates include: • coordinate front desk activities • distributing correspondence • Guiding people and solving their...
Apply For This JobJob Details Job Description Working on computer like Ms Word, Ppt, Canva.fb, insta, whatsapp, linkedin, etc and postings....
Apply For This Job...
Apply For This Job, India Job Family Group: Information Technology (IT) Worker Type: Regular Posting Start Date: August 26, 2022 Business unit: Projects...
Apply For This JobJob description Job Title: Customer support executive. (Voice process / Semi-voice process / Non – Voice Process / Technical Chat)....
Apply For This JobJob Details Job Description Responsibilities: Sales II Customer Acquisition • Identify prospects in the assigned area and generate new leads...
Apply For This Job