Want to be a part of our team?
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability, and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
Provides support to customers/users where the product is highly technical or sophisticated in nature.
Working at NTT
The candidate should have Good knowledge and worked on
Cisco Router and Switches
Cisco access points and controller
Carrier issues troubleshooting
Network routing protocols
Switching – VTP, Trunk, Spanning tree,port security and redundancy protocols
Basic knowledge on Cisco Viptela and Meraki SDWAN solution
Job Responsiblities:
What we expect you to do
Work assigned tickets to determine the point of failure and resolve problems remotely utilizing available tools and other Operation Center resources.
Work and escalate problems effectively in order to meet customer SLA’s (service level agreements); escalate to higher level engineers or Management if unable to resolve the issue.
Requires basic to advanced level knowledge and understanding of architecture, applications, infrastructure, systems support and integrations related to network
Have a clear understanding of Cisco network deployment models and should understand the functioning of Cisco routers and switches.
Troubleshoot LAN and WAN incidents.
Implement changes and conduct testing
Monitor and manage network components to deliver proactive support to client.
Should have good knowledge on network routing protocols(EIGRP, OSPF, BGP)
Should have good knowledge and experience in complex switching environment.
Experience troubleshooting telecommunications equipment and technologies.
Should have good knowledge to plan and test software upgrades of routers and switches
Should have knowledge on device/module replacements
Maintain all assigned tickets with up to date information in our ticketing system.
Direct Field Engineers and site services individuals as required to resolve and/or confirm operation of network equipment.
Support service quality metrics.
What will make you a good fit for the role?
A minimum of 2 years’ experience in Cisco R&S
Bachelors or higher level degree in Computer Science or a closely related field.
Good to have certification(s): CCNA R&S
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?
Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.
We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.
You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success!
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