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368154BR Job ID: 368154BR Job Description: 2023 will see Sandoz become a standalone organization! As a global market leader in Generics and Biosimilar medicine, Sandoz is stepping forward from a position of strength! Those joining Sandoz in the coming months will help shape the future of the company, it’s growth, innovation, culture and how Sandoz impacts the lives of millions. These will be careers with genuine impact! This is one such role! Job Purpose The purpose of this role is also to play role of a mentor to upcoming Specialist and Experts by working closely with them on the functional competencies and drive quality initiatives across the H2R vertical along with the Management. This role is to serve as the first point of contact for employees, point of consultation for managers and P&O community on H2R Service’s related tools, processes and technologies. The person is encouraged to be a seasoned problem solution provider on handling complex and large P&O Service requests. Your key responsibilities: Your responsibilities include, but are not limited to • Provide timely consultation and accurate solution for complex restructuring, bulk change requirements as designated by the Management. • Support full H2R Support Sandoz Leaders as specific group of customers and H2R tasks to specific team/countries for all the operational activities. Provide timely quality response to customer queries and support in validating responses provided by others • Take ownership for queries and be responsible for case opening and closing (end to end) and provide the first and final point of contact for the customer. Full scope of HRM activities inclusive of OM, PA Changes across the geographies to global customers • Collaborate and provide support and specific advice in the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and provide guidance and assistance on problems and requests to customers/users through consulting and training • Handle standard service requests, answer questions, resolve problems if possible. Support problem resolution by close collaboration with next level support and/or experts. Track service requests and troubleshoots – analyze error messages and questions • Support projects connected to restructuring and OM updates across organization. Provide the organization support on P&O processes to country and P&O Representatives and act as advisors, SME for OM and H2R • Support periodic cost and efficiency analyses to support productivity objectives. Support evaluation of the services / processes / continuous improvement in scope. Maintain process adherence and up to date documentation (SOP, WIP, Training materials, Evidence) to remain compliant on NFCM Controls and country compliance. • Be strongly connected with the Knowledge Management team on creating and up keeping the Knowledge articles to divert ONS queries. Accountable for updating SOPs and Work Instructions on a periodic basis. Contribute to P&O Services projects and perform other tasks as designated by Line Manager. nnnn Position Title: Global P&O H2R and OM Specialist Minimum requirements: What you’ll bring to the role: • Comprehensive experience with any of the HCM Systems like SAP, Workday or Success Factors as a master data administration and Org Management resource Operational Excellence and Execution. • Ability to work effectively across all levels and layers of the organization • Work experience in virtual/remote teams preferred • Ability to maintain the highest level of confidentiality and sound judgement, in addition to high level attention to detail Desirable requirements: • Bachelor/Master degree in HR, Technology (Master degree is preferred) • Minimum 5 years of working experience in Shared Service Center (SSC) environment is a must. #Orbit Commitment to Diversity & Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve. Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network Why Sandoz? 500 million patients were touched by Sandoz generic and biosimilar medicines in 2021 and while we’re proud of this, we know there is more we could do to continue to help pioneer access to medicines for people around the world. How will we do this? We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working. We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what’s possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying! Imagine what you could do here at Sandoz! Job Type: Full Time Country: India Work Location: Hyderabad, AP Functional Area: Human Resources Division: Operations Business Unit: NTO SANDOZ TECHOPS Employment Type: Regular Company/Legal Entity: Sdz Pvt Ind Commitment to Diversity & Inclusion:: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Shift Work: No Early Talent: No
