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Job Number 24006587
Job Category Sales & Marketing
Location Mumbai Area Office, 303A-304 Fulcrum B Wing Hiranandani Business Park, Mumbai, Maharashtra, India
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY
APAC Performance Services Team aims to drive high performance for sales & revenue management associates through the performance management as well as rewards & recognition platforms.
The Manager, Performance Services, APAC will work with property sales & revenue leaders to manage performance management platforms providing regular feedback on associate performance. This position will also work closely with APAC Sales & Revenue Management Leadership Team and Global Performance Services Team to manage execution of Global and Continent initiatives.
This position will proactively monitor hotel, market, cluster, national sales & revenue team performance, conduct analysis of issues that arise, and provide specific knowledge to support analysis efforts. This position will also assist with openings and conversions, as well as any training on (new) tools, systems, and programs. This position is responsible for performance monitoring, as well as proper usage of, and training on, systems/tools
CANDIDATE PROFILE
Education and Experience
Assistant Manager: 3-year degree from an accredited university; minimum 4 – 6 years’ experience in sales or revenue management in Marriott hotels
Manager: 3-year graduate degree from an accredited university; minimum 7 – 8 years’ experience in sales or revenue management in Marriott hotels
Skills Required:
• Positive can-do attitude & strong work ethics.
• Excellent communication and interpersonal skills
• Detail oriented and highly organized. Must be keen to pursue excellence.
• Skilled in time management and the ability to prioritize tasks. Ability to multitask when required and work efficiently and effectively to meet required deadlines
• Ability to work in a team environment and work well with hotels and Sales & Marketing/Revenue Management teams in Continent
• Develop and maintain strong relationships with key stakeholders in order to foster trust and influence key decisions.
• Robust problem-solving and analytical skills. Demonstrate balanced judgment under pressure; engage in fixing the problem vs. just identifying the problem.
• Ability to learn quickly and apply that knowledge. Comfortable with complexity, ambiguity and change; supports, manages and initiates positive change.
• Innovative thinker: able to readily apply past learnings in new situations to generate solutions and/or create something entirely new.
• Comfortable challenging organizational norms and accepted thinking to improve effectiveness.
Technical Skills Required:
• Good knowledge in both the technical and strategic processes of Sales & Marketing / Revenue Management.
• Basic knowledge & ease of managing of current platforms / programs – Global Goal Tool, MI LEADS, Brilliant, Golden Circle, Top Performer, Incentive Plans
• Verbal Communication Skills – Conduct training for participating hotels to ensure correct data is updated on all the Performance Services platforms.
• Written Communication Skills – Respond to ongoing queries from property sales & revenue leaders as well as key stakeholders.
• Excel Knowledge: Ability to conduct data analysis / audit. Demonstrate ability to take large volumes of complex information and present it in a clear and concise manner.
• PowerPoint Knowledge: Prepare effective presentation decks for training webinars & senior leadership
• Proactive approach to learning Performance Measurement practices and concepts from other industries.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
