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LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
This role will be based in Bangalore
At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option , meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.
Passionate about delivering an awesome customer experience? Want to be a part of one of a company that strives to align your passions and purpose with our mission?
We are looking for an enthusiastic, team-oriented and experienced Billing Support Analyst to join our Billing Support team. You will be engaging with a talented and fast-moving group of sales representatives and other internal stakeholders on a daily basis in support of the order to cash cycle for all of our business lines. You will also be the face of LinkedIn to our customers and are entrusted to delight them through your interactions.
Responsibilities:
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Provide billing and invoicing support to LinkedIn Enterprise customers both internal and external
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Work within a queue-support model with specific performance targets on case productivity, case volume handled, and quality of customer experience.
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Process invoice, account and customer contract amendments inquiries in a timely and accurate manner
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Document all customer communication interactions via system tools
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Ensure that all issues are escalated as needed to the correct internal departments and management
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Research complex accounting errors or billing discrepancies, utilizing system functions to ensure compliance with applicable controls
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Handle customer inquiries via multiple support channels (email, chat, VC calls occasionally), demonstrating strong customer focus through effective communication
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Collaborate with global Billing Support team as well as with cross-functional partners across different regions and time zones to resolve cases effectively.
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Prioritize and manage multiple tasks effectively
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Maintain a working knowledge of internal tools, product and processes
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Demonstrate strong interpersonal skills, including the ability to communicate effectively verbally and in writing
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Perform additional duties as required
Basic Qualifications:
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2+ years of Customer Service or Billing experience in a B2B environment
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Business fluency in English, both verbally and in writing
Preferred Qualifications:
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Experience with Oracle and Salesforce / Microsoft Dynamics
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Experience working in a B2B environment
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Experience working in technology companies
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Intermediate knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
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Self-motivated team player that can work independently
Suggested Skills:
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Customer Service
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Order Management
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Investigation
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Communication
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Time management
India Disability Policy
LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
