Responsibilities:
– Proactively interact with customers over calls on a daily basis to understand and
solve their problems
– Respond to customer reviews across various platforms (Facebook, Play Store, App
Store).
– Update and maintain support related documents & guides
-Identify & assess customers’ needs to achieve satisfaction
-Interact with clients over chat support
– Research and prepare benchmark reports against competitors
– Work with products & marketing team to improve customer experience
Requirements & Skills
-You are proficient in written & verbal communication in English & Hindi
-You are good at documentations & reports
-You think are good at solving problems
– You see a career in Customer Support and wish to build one
-You are a quick learner. You can adapt to anything quickly and put it into action.
-You are focused and serious about work
– You think you are smarter than others
-You read books (any)
-You know how to research
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