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Kotak Mahindra is Looking for Team Member Customer ServicePERSONAL LOANSCustomer Service Full Time

Job Discription

 

  • Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan).

  • Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT

  • Digital Adoption for all Retail Asset Clients

  • Achieve Cross sell Targets set as per KRA’s

  • Quality of Service Request and Resolution as given to customers.

Job requirements:

  • Some experience in Customer Service would be an added advantage

  • Believes in team work

  • Taking ownership of customer issues and taking them to end to end resolution

  • Apply best practices and focus on areas of improvement

  • Focused towards achievement of own KRAs

  • Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.

  • Proficiency in WORD and EXCEL/PPT preferred

Eligibility:

  • Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role.

  • Applications can be made for roles in same level or one level above.

Job Overview

  • Date Posted:
  • Location:
  • Job Title: Kotak Mahindra is Looking for Team Member Customer ServicePERSONAL LOANSCustomer Service
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