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Job Details
Good communication skill
Solid customer interaction skills. A+ desktop or equivalent skillset
Strong knowledge of windows operating system environment
Good technical skills in solving server related issues
Knowledge of DNS, DHCP, TCP/IP, Networking
Knowledge of WDS (Windows Deployment Service)
Knowledge of backup tools
Knowledge of Outlook, O365 & exchange
Knowledge of group policy creation and modification
Coordinates with the on-call support provider and other vendors for call closure
Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.)
MCP/Other hardware-related certifications, ITIL Trained
Diploma or graduate degree, technical college or equivalent
Job Description
