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I. Position Purpose:
The Assistant General Manager – Coding Operations, L&D and Quality assists Vice President – Operations to plan, develop, implement and oversee BPO services initiatives and projects as related to Medical Coding, Learning and Development and Data Quality. They oversee a company’s Healthcare coding, auditing and education operations, budgeting responsibilities, involved in hiring and evaluating company personnel and ensuring that interdepartmental workflows are documented and well executed.
II. Position Summary:
The Assistant General Manager – Coding Operations, L&D and Quality is responsible to run the day-to day Healthcare coding and auditing operations, to improve the organizational efficiency by implementing various strategic plans & best practices to provide best services to the clients / customers. This position closely works with VP Operations, and coordination with clients/customers.
III. Essential Job Requirements:
1. Education Bachelor’s degree in health information management, Healthcare Administration, life science or related field.
2. Experience – 15+ years of experience into US Healthcare, with at least 5 years of Sr. Managerial experience handling large operations.
– Strong understanding of ICD-10, HCPCS (Levels 1-3), and other relevant coding systems.
– Familiarity with electronic health records (EHR) and coding software.
– Excellent leadership, communication, and problem-solving skills.
– Attention to detail and a commitment to maintaining coding accuracy and compliance.
3. Credentials/Certifications Certified Professional Coder (CPC) or Certified Coding Specialist (CCS) with active certification.
Green Belt or Black Belt preferred with experience in managing operations.
4. Required Skills – 10+ years medical coding experience in multispecialty Inpatient and Outpatient of Facility and Professional components
– 5+ years’ experience in managing medical coding Quality and L&D teams
– Must have relevant working experience with US Healthcare, managing multiple clients in both Inpatient and Outpatient.
– Strong organizational, analytical, and problem-solving abilities and techniques with excellent communication and interpersonal skills.
– Ability to lead large teams, schedules, workflow and production.
– Demonstrated excellence in operations and project management role.
5. Preferred Skills Strong Proficiency in MS Office. (Word, Excel, PowerPoint)
6. Productivity Standards Experience in handling 200+ team size mandatory
IV. Position Responsibilities:
