GE Healthcare is Looking for Field Modification Instruction Program Leader at Bengaluru Full Time

Job Description Summary

As an FMI Program Leader (FPL) you are responsible for a critical and highly visible role within the Solutions for Enterprise Imaging (SEI) modality managing aspects of Recalls/Field Actions (FMIs). Ensure compliance with standards, continuous development of people and processes, and produce high quality work that prepares the business to execute field actions and verifies the completeness of that process. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some independent judgment is needed with guidance/support.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world

Job Description

Roles and Responsibilities

• Build and manage Customer Consignee List (CCL) from start to finish. Ensure CCL updates for completed Service Cloud Cases against the recall

• Collaborate with team of contractors who provide transactional support by closing and auditing all Service Cloud FMI Service records (part of case reconciliation process)

• Ensure Service Cloud records are closed with the proper documentation

• Responsible for overall Field Actions accountability from initiation to closure

• Work with regional leaders to complete Install Base validation for their regions

• Attend Product Safety Review Board (PSRB) and Recall Execution Board (REB) meetings when requested

• Participate in drafting and improving scope of work documents (e.g. Standard Work)

• Identify areas of improvements and drive waste out of transactional processes. Look for ways to automate manual steps. Represent global regions in Lean FMI events. Prepare reports as needed and provide updates to stakeholders, improve field adoption of the FMI dashboards

• Manage field communication regarding FMI releases at the F4 milestone

• Maintain and upkeep CCL (as a whole) for the FMI final closure activities

• Leverage FMI expertise to provide guidance to the field and resolve issues

• Work with vendors that distribute FMI letters to customers

• Overall FMI documentation participation: including CCL creation, DDP authoring, PSRB preparation, finance, finalizing the solution and strategy, supplier selection, Verification/Validation of FMI solution, GPRS part setup completion, kit movement to regions, regional communication, etc

• Ensure Letter deployment progress on time and per defined plan

• Ensure FDA reporting is complete for each FMI by assigned date.

• Establish and maintain strong working relationships with SEI regional teams and teams in other modalities

Required Qualifications

• This role requires advanced experience of 6+ years in Services or similar background

• Knowledge level is comparable to a Bachelor’s degree from an accredited university or college

• Experienced with Microsoft Excel (very comfortable with large datasets, pivot tables, lookups, etc.)

• 2+ years of established project/program management skills

Desired Characteristics

• Strong verbal and written communication

• Experience in Healthcare IT workflow would be an added advantage

• Well-developed critical thinking skills

• Demonstrated ability to analyze and resolve problems

• Ability to document, plan, and execute programs or project plans

• Flexibility to adapt to challenges in a fast-paced environment

• Strong attention to detail and commitment to quality of work

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare. If you suspect you have received a fraudulent call , please fill out the form below: https://www.ge.com/careers/fraud

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Additional Information

Relocation Assistance Provided: No