Capline Services Pvt Ltd
- Designation: Associate & Sr Associate
- Exp: 1 – 5 Years
- Salary: 3 LPA to 5 LPA
- Week Off: Saturday & Sunday Fixed Off
- Notice Period: Immediate joiners required / 15 days preferable
- Shift: Night Shift
About Us:
Capline Services is one of the topmost medical billing outsourcing companies. We are a rapidly growing international KPO based in Noida, having headquarters in the U.S.A. Founded in 2016, we are now a family of more than 400+ highly motivated minds who work in collaboration to help dental practices reach their goals.
Job Brief:
We are looking for experienced professionals who can create and nurture long term relationships with customers by providing great customer service & satisfaction. In this role, you should be an excellent communicator who is able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in US Healthcare or in US customer service or in International customer service voice process and knowledge of our RCM industry, we’d like to meet you.
Roles & Responsibilities:
- US Voice & Accent Knowledge, Strong communication skills written and verbal both
- Answering inbound & outbound calls of clients & customers
- Client interaction & coordination
- Strong customer service approach to deal with people at all levels (internal and external)
- Organized, efficient and versatile to Provide world class customer service
- Providing best customer service & working on quality scores simultaneously
- Attention to details and ability to analyze and interpret data
- Need to maintain Accuracy in Reports
- Ability to work effectively in a team environment
Note: Note- Above mentioned KRAs are not limited & are subject to change as per process/organization requirements
Requirements
- Excellent in English Communication Skills
- Proven experience in International voice process (preferably in US)
- Proficient in email writing and on chat process.
- Problem-solving aptitude.
- Able to work on Google Doc and G-Sheet.
- Ability to work well with a team.
Perks & Benefits
- Health Insurance Coverage
- Disability Insurance
- Leave Encashment
- Sat & Sun weekly off
- Salary on time
- Reward & Recognition
- Employee Engagement
Candidate must have International Voice process experience in customer service.
Minimum 6 months of experience in the US Voice process will be preferred.
Freshers with good academics and relevant skill set can also apply.
Job Type: Full-time
Salary: Up to ₹500,000.00 per year
Schedule:
- Night shift
Application Question(s):
- Do you’ve US Customer Service experience in Voice Process?
- Are you ready to Work from office in the night shift from noida sec 2 location?
- What is your current Annual CTC & expected CTC?
Speak with the employer
+91 8131985896