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About Company:
Bluboy Entertainments Private Ltd is a Gaming & Gaming App Development Company, The organization has various teams consisting of
- Engineering teams
- Unity developers
- 2D artists
- 3D artists
- Game designers
- Android developers
- Web developers
- Full Stack developers
- Testing engineers
- Marketing team
- Sales team
- Customer Support team
- Procurement & Inventory management team
- Human Resources management team
Roles and responsibilities
- Respond to customer inquiries and provide information about products or services.
- Resolve customer complaints and issues through phone, email, or chat.
- Identify and escalate priority issues or complex cases to the appropriate department.
- Maintain high level of professionalism and always provide excellent customer service. Keep accurate records of customer interactions and transactions.
- Provide product knowledge and guidance to customers to enhance their overall experience. Collaborate with cross-functional teams to ensure prompt and effective resolution of customer concerns.
- Follow up with customers to ensure their satisfaction and address any additional needs or questions. Stay updated on product features, policies, and procedures to provide accurate and up-to-date information to customers.
- Identify opportunities to improve customer support processes and suggest enhancements to management.
Must Haves:
- Must have good communication skills.
- Must have good level of patience to deal with all varieties of customers.
- Must have thorough understanding of the product and services offered.
- Must quickly learn and adopt to new changes in the product and services.
