Description
The DCI Operations team engages in requirement collection, planning, feasibility analysis, testing, mapping, auditing, analyzing, and reporting to Digital Acceleration (DA) business and program management functions. We enhance services by manually constructing mappings between Amazon products and other databases/web pages, such as online repositories, competitors’ websites, social media, etc., until the process is automated, and we provide audit support to ensure accuracy after automation. We provide Digital Businesses with a variety of efficient, dependable, and adaptable services, such as new competitor identification and certification for price/selection monitoring, Marketplace analysis, Lowest Price recommendation, Widest Selection opportunity, Contractual audits, Product Correlation, and Data extraction.
Key job responsibilities
The Associate must use their Computer skills and Language expertise to follow pre-defined Standard-Operating-Procedures (SOP) with accuracy in processing. They must deliver results that meet or exceed expectations and should perform root cause analysis on errors and recommend process improvements to drive efficiency. They should be a team player and be willing to share his/her knowledge. The Associate should generate ad-hoc operational reports, carry out tactical communication to the stakeholders and ensure on-time resolution of tickets.
Key Performance Areas:
Gain a thorough understanding of the business and operational area.
Identify, analyze, and resolve repetitive issues.
Ensure all process documents are managed and updated.
Knowledge & Skills/Business-Acumen/Education & Experience
Comfortable in a fast-paced, multi-tasked, high-energy environment.
Creative and analytical problem-solver with a passion for operational excellence.
A bachelor’s degree or higher is required.
Excellent verbal and written communication-skills in English with the ability-to-handle external and internal customers.
Flexible work schedule (Weekend Shifts, Late Evening Shifts etc.)
Proficiency in computer applications.
Provide reports and data as requested and support the Team Lead on escalations.
Provide inputs to training and help in shaping training content.
We are open to hiring candidates to work out of one of the following locations:
Chennai, TN, IND
Basic Qualifications
A bachelor’s degree or higher is required
Working knowledge of computers (Basic MS Office related skills)
Basic Analytical and Logical Reasoning Skills.
Preferred Qualifications
In addition to the Basic qualifications, below are other preferred qualifications:
Job Details Job Description • The primary task of a BPO executive is to handle calls from customers or clients...
Apply For This JobJob Details Job Description Responsibilites: Customer Care II Problem Solving • Managing incoming calls and customer service inquiries • Provide...
Apply For This JobJob Details Education 12th Pass (Associate Degree) English Level Thoda English Experience Fresher Gender Both Address Sitapur Rd, Sector B, Aliganj,...
Apply For This JobThe Production Operator plays a key role in the identification of performance issues and actively contributes to the resolution of...
Apply For This JobControllers Coordinator At a glance Position:Controllers Coordinator Primary locationNavi Mumbai (IND), India Schedule:Full time Date Posted:04/23/2024 Job Number:R2050476 At Dow,...
Apply For This JobJob Description : Achieve Profit Targets for the cluster of Branches in the Zone Responsible for ensuring the achievement of...
Apply For This Job