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Creating Peace of Mind by Pioneering Safety and Security
At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 11,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.
DUTIES AND RESPONSIBILITIES:
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Manage, monitor, review and update all procedural documentation and work instructions of Configuration Management Process.
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Define Configuration Management Process controls.
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Manage any new requirements or changes to the Process.
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Define and improve the Configuration Audit process & Execute Periodic Audits.
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Create training for CI owners and communicate the Configuration Management process.
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Manage data with tables in the CMDB and Assets and its Data Sources
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Plans and manages input to the Configuration Management System, including discovery and other data import methods
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Configure efficient Identification and Reconciliation & Monitor CMDB health and resolve conflicts between authoritative data sources
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Define and maintain standard CIs, CI relationships, and CMDB Classification with relevance to the business needs and / or organizations requirement.
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Configure, develop, enhance, and implement application mapping
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Ensures appropriate security and access levels to the Configuration Management System
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Produces reports and Management information, including impact analysis reports and Configuration status reports
TECHNICAL EXPERTISE:
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Strong knowledge on ITIL v3 / v4, ITAM tools like ServiceNow, BMC, Flexera, Snow, SLM, SCCM, Intune. Service Now knowledge is preferred
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Good to have – Solid understanding of ServiceNow MID server configuration and strong knowledge of data source integrations with ServiceNow
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Good to have – Strong understanding of CMDB life cycle management in the ServiceNow environment.
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8-10 years of experience in ITAM delivery with 6-8 Years of experience in IT Asset / CMDB management
PROFESSIONAL ATTRIBUTES:
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Should have very good understanding of CSDM and Service Mapping concepts and should have applied this on previously
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Personal attributes like Stakeholder Management, Good Communication Skills, Analytical Skills, Presentation Skills, Ability to work under pressure etc. needed to carry out this job
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Exposure working with global teams in a global setup
We Celebrate Who We Are!
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team .
© Allegion plc, 2020 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
Allegion is an equal opportunity and affirmative action employer (https://www.allegion.com/corp/en/careers/equal-opportunity.html)
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We are Allegion.
A team of experts.
United under a common desire;
Protect today innovate for tomorrow.
And never settle for the status quo.
We believe in anticipating opportunities
by sharpening our skills
and finding new answers
through collaboration.
We believe in a safer, more secure world.
We believe in providing peace of mind.
We believe in being true to ourselves and to those
who trust-in our protection.
We are many. We are one.
We are Allegion.
