Adeptia is Looking for Software Engineer Technical Support & Troubleshooting Full Time

Job Description

Education: BE/ B.Tech – (CS/ IT/)/ MCA Job Responsibilities : – Hands on experience of MYSql or other DB like SQL, Oracle etc.- Candidates having previous experience of any BPM or Integration product would be preferred- Working knowledge of Linux – Basic Java knowledge – Working knowledge of Apache Tomcat- Ability to work both independently and as part of a team- Previous experience dealing with support cases or requests via e-mail, telephone and in person- Taking ownership of technical issues, and working with our ServicesImplementation group to resolve more advanced issues when necessary- Documenting troubleshooting and problem resolution steps- Providing assistance and cover for other team members where required. Desired Skills : – Managing cases, requests and enhancements using online Ticketing tools and support processes – Client-facing experience – Excellent Written and verbal skills; excellent phone manner- Flexibility- Open to work in Odd-Hours – Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times – Problem determination, workaround resolution, root cause analysis, major incident management About Adeptia : Adeptia believes business users should be able to access information anywhere, anytime by creating data connections themselves, and its mission is to enable that self-service capability. Adeptia is a unique social network for digital business connectivity for citizen integrators to respond quickly to business opportunities and get to revenue faster.Adeptia helps Information Technology (IT) staff to manage this capability while retaining control and security. Adeptia s unified hybrid offering – with simple data connectivity in the cloud, and optional on-premises enterprise process-based integration – provides a competitive advantage to 450+ customers, ranging from Fortune 500 companies to small businesses. Headquartered in Chicago, Illinois, USA and with an office in Noida, India, Adeptia provides world-class support to its customers around-the-clock.For more, visit www.adeptia.com Our Locations : – India R&D Centre: D-74, Sector 63, NOIDA 201301, INDIA,