– Work with the Vertical leads in providing inputs on development areas for projects initiated
– Provide real time support to teams working on projects
– Should be knowledgeable on the business/process
– Should have good communication skills and would be interacting with internal stakeholders and to some extent with the end clients
– Should have analytical ability and ability to understand the business impact of nos.
– Should be able to manage multiple teams / clients and multiple locations
– In depth understanding of training metrics and impact to business metric
– In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements
– Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration
– Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives
– Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function
– Maintain vertical hygiene by ensuring reports, data and documents are in place
– Promote standardization by creating SOPs across CIS training – Standardization
– Promote behavioral training programs and promote the programs in order to ensure maximum participation
– Should be aware of tools like Flash player, Captivate and videos etc.
– Should have worked on various training methodologies and have knowledge on Instructional designing
– Should have done Market Research & analysis on training models and know what is happening in the training industry
– Should have worked on Innovative projects on transformation for training
– Knowledge of various digital tools & Instructional designing preferred
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