Zscaler is Looking for Learning Experience Designer (ID) Full Time

Company Description

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Job Description

The course developer will apply the instructional design development principle/process to develop training solutions using prescribed tools for internal and external customers. The individual demonstrates mastery knowledge of adult learning and technology-based training theories, as well as a thorough understanding of the challenges which are unique to training for a customer services organization in a high tech environment. Additionally, the instructional designer requires demonstrated in-depth conceptual and procedural technical writing skills.

Key Responsibilities:

• Conduct research on assigned projects to develop project framework and basic understanding about the subject matter.
• Work with subject matter experts to gather technical information and develop learning objectives and maintain a collaborative relationship.
• Identify required conceptual procedural content, content sequencing, flow of information, and relevancy of media.
• Review and revise content based on feedback from internal, client reviewers, or stakeholders and resolve conflicting feedback.
• Develop and integrate content, materials, media, and testing to meet detailed design specifications, standards, templates, and support the overall learning goals and objectives in either e-learning, ILT or vILT deliveries..
• Review deliverables for completeness, compliance with standards, and consistency with the detailed design prior to delivery.
• Review course materials to confirm learning objectives have been met based on results of the audience and needs analysis results. e course assessment results and identify continuous improvement areas and enhancements based on lessons learned; modify process steps as appropriate for client situations.
• Apply various instructional strategies, models, and theories to develop learning content to enhance learning transfer and greater on-the-job performance

Qualifications

• Min. of 7 to 10 years of relevant Instructional Design experience preferably with enterprise eLearning experience
• Comprehensive knowledge and proven application of instructional theories and principles in both on-line and classroom learning.
• Practical training/learning industry experience
• Proven experience developing e-learning for software applications
• Background in developing online course, ILT/ vILT, reference guides, and job aids
• Work samples required

Skills Required:

• Demonstrate knowledge of courseware development tools, such as Captivate, Camtasia, and Articulate Storyline, RISE.
• Proven technical writing skills
• Knowledge of instructional design techniques and practice with several instructional approaches (web-based, instructor-led, or virtual instructor-led training)
• Show proficiency with MS Office, specifically MS Word and PowerPoint
• Ability to facilitate client SMEs and sponsor discussions to set expectations and ensure appropriate involvement.
• Ability to develop training using elearning development tools (e.g. Storyline, Captivate), graphics/audio/video editing software, etc.

Education Preferred:

• Bachelor or Master degree with with prior instructional design/learning and development and/or organizational development experience
• Certification on Instructional Design and relevant authoring tools.

Additional Information

What You Can Expect from Us:

• An environment where you will be working on cutting edge technologies and architectures
• A fun, passionate and collaborative workplace
• Competitive salary and benefits, including equity
• The pace and excitement of working for a Silicon Valley Unicorn

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Why Zscaler?

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.

Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com.

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please contact us by sending an email to [email protected] This email address is used specifically for accommodation requests only, and resumes, CV’s, or questions other than accommodations will not be replied to or accepted.