WTW is Looking for Senior Advisor at Kolkata Full Time

The Contributions Operations under Benefits Accounts Financial Operations team is looking for a competent resource to join as Senior Advisor. The colleague will work with a globally distributed, high-performing, integrated team on a wide variety of clients and deliver a range of financial processes like Monitor & Validate Fund Receipts, Post the Fund, Refund of any unapplied fund, Client Query & Issue Resolution accounts. The colleague will have diverse range of experiences which will give him/her continuous learning and development opportunities.

This position will require working effectively in a team environment, effectively interacting with other teams as required for task delivery. The individual works with Internal Acclaim Application, Bank – Card – Investment Portal, MS Excel & JIRA along with various process logs / registers.

This position will be responsible for / expected to have the following:

• Performs basic & intermediate Contributions processes by following Standard-Operating-Procedures.

• Performs quality checking, Ready to take additional assignments/challenges, Flexible with Tasks/Assignments and shift alignment.

• Proactively approach to identify issues/exception and escalate queries/issues to the seniors.

• Works collaboratively with team members to analyse the root cause; provides suggestion to supervisors/SMEs to get the resolution.

• Identify process improvement opportunities and communicate to supervisor for implementation.

• Seeks ways to gain in depth process knowledge. Actively participates in the Domain Training Programs, completes it successfully by clearing post training evaluation.

• Deliver assigned task on time and maintain process controls

The Requirement

• The candidate should have at least 2 years’ experience in similar industry / processes with US / Global clients

• Must have knowledge and experience with the Acclaim or similar platform

• Possesses good analytical skills & Accounting knowledge, understanding of financial entries and impacts

• Proficient in MS Excel and MS Word

• Strong sense of urgency, ownership and accountability for completing the assigned task

• Flexible with shift alignment and ready to work as per the plan

• Ability to maintain a positive attitude

• Good written and verbal communication skills needed to work effectively with internal and external customers.

• Ability to collaborate with a team and work well with others

• Knowledge of consumer driven health care plans, US Banking, Card network is a plus.