Role Title: US NAC Team Lead (BSTS)
Work Location: Vikhroli
Shift : Evening Shift (6.30pm-3.30am)
Reporting to: Manager
Business Unit : North America – National Accounting Center
Key Responsibilities:
Process & Stakeholder Management:
• Deliver/ Manage KPI’s and metrics in line with the prescribed targets
• Prioritize and organize work according to business priorities.
• Develop an in depth understanding of the technical aspects of the process.
• Driving process improvements within team for improved efficiency, client experience or betterrisk controls• Periodic review of process risks and ensuring adequate controls are in place.
• Meeting with stakeholders to discuss process related challenges and opportunities
• Work with relevant stakeholders for effectively resolving escalations.
• Leading projects / tasks E2E in coordination with onshore stakeholders
Resource Planning:
• Forecasting and planning of resource requirements
• Manage resources efficiently through peaks and troughs in the business cycle.
• Ensure contingency planning is in place for critical resources
People Management / Development:
• Setting appropriate goals & expectations for the team and conducting regular progress reviews.
• Work closely with individuals and groom them to their full potential.
• Assessing and developing competency levels to make sure team members have the expertise needed to add value to the business.
• Proactive identification of performance issues. Creating action plan and coaching them to improve performance.
• Conduct 1-1 and team meetings in line with Operational Engagement Framework.
• Managing attrition and absenteeism in the team.
Key Skills, Qualification, Knowledge:
•Focusing on Clients
• Working in Teams
• Driving Excellence
• Influencing Stakeholders
• Developing Talent
• Any Graduate / Post Graduate
• Excellent verbal and written communication skills.
• Good Interpersonal skills
• Good Analytical skills
• Good understanding of Accounting & Insurance Principles preferable
Any Graduate / Post Graduate
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