OPERATIONAL
ATM
•
Prepare Daily Route Plan (DRP) for withdrawal and loading, in consultation with Route Leader
•
Pick up cash based on bank wise indent and denomination
•
Prepare cash receipt and take approval from Route Leader
•
Complete allocated site visits for loading or EOD on daily basis
•
Resolve the FLM (First Level Maintenance) issues within TAT
•
Punch all the required entries in Android device timely and accurately such as withdrawal, loading,
EOD, FLM
•
Punch the counter entry in CBS and submit the same to Route Leader
•
Inform Route Leader in case of any issue and enter the same in Android device
•
Submit the return cash to vault, in cases when loading could not happen due to unavoidable
circumstances
•
Prepare CBR (Cash Balance Report) when mandatory as per SLA (e.g. for HDFC bank) and submit to
Route Leader
•
Coordinate with the Reports team, as required, for mandatory customer reports
CIT
•
Collection of CIT bags, scratch cards, seal from Route Leader
•
Enter all CIT pick up related updates in Android
•
Pick up cash from beat customers
•
Deposit the cash in bank for same day pick up or in the vault for next day
•
Handover the deposit slip for next day basis SLA
•
Coordinate with the customers for cash availability for cash pick up
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