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Inviting applications for the role of Sr. Manager Quality Process Excellence – Mumbai
Quality delivery manager plays the role of a consultant to India and NA Stakeholders in Quality/Operational excellence initiatives and supports the aligned BU in meeting their business targets
High Level responsibility area
Identify and program manage division wide strategic/key initiatives and projects related to improvement and change management
Drive a metrics based, continuous improvement culture within the organization
Design and Drive the innovation strategy for Benefits / aligned business unit
Design and facilitate Quality trainings – Six sigma Green Belt / lean trainings
Provide advance statistical analytics on critical metrics to business stakeholders
Support business in achieving their Year on year business and financial targets
Role Complexity
Work can range from medium to high complex depending on the client situations and Project selections
Discretion
40-50. allowed in terms of taking decisions and having the flexibility of create own plan of execution
Interaction
High Level of interactions required with Management and Leadership Level
Supervision/Leadership
Role demands Coaching and Mentoring Senior BB’s – 10% of the job
Competencies, Knowledge & Experience
Leadership Model (LM): Deliver Distinctive Client Value
Deliver measurable impact by leveraging relationships, client/industry knowledge and the Best of Alight to provide distinctive solutions e.g., Consulting Skills, Selling Skills, Client Knowledge, Client Service Play a consultant role for stakeholders on Quality approaches and Industry / organization Best practices
Participate and Effectively contribute to Stakeholder/clients Operational reviews and routines
Conduct stake holder analysis, anticipate stakeholder needs and showcase / share skill set & Quality service offerings with stake holders
Ongoing evaluation and awareness of Client/stakeholder critical requirements so as support formulation of an effective risk mitigation plan
Know your Client Understand of the book of business in terms of clients, domain and projects – provide in
Analyze data on key client operational metrics to understand opportunity for improvement
Drive use of structured problem solving approach to identify root causes and support as per business requirements – Be flexible with work hours as required to work with global and off-shore resources
Participate in trainings and business management routines in office/offsite/other office locations
Demonstrate Change Management capability for self and teams
Be flexible to changes & continuously evaluate to adapt to the culture of the organization
Solicit feedback, understand own development needs in consultation with the manager and work to achieve development goals
Conduct Talent Assessment and Performance Management for Direct and Indirect Reports
Retention Create channels for colleague retention and career opportunities
Colleague Engagement : Adhere to defined Colleague Connect routines
Partner with North America Ops & quality counterparts and other stakeholders to drive collaboration and team work on global projects
Manage through multiple reporting channels and relationships globally
Design and facilitate Quality trainings – Six sigma Green Belt / lean trainings
Drive the strategy to leverage the Innovation Platform “Pragati” .
Establish Key metrics and targets to measure performance on innovation
Plan and execute steps to improve business, domain and client specific knowledge of team
Identify and Promote sharing and implementation of best practices across organization
Handle large/diverse teams and manage project outcomes across domains, clients and locations and time zones.
Demonstrate Change Management capability for self and teams in driving project implementation and results
Generate results through leveraging talent
Provide advance data Analytics as per Business Unit / Process requirements
Drive a culture of process controls for critical processes
Design and develop metrics for critical processes
Drive improvements in metrics
Support business to create plan for meeting their year on year efficiency and productivity targets
Proactively Identity opportunities for capacity creation
Facilitate / lead capacity creating projects in alignment with the productivity goals of stakeholders
Responsible for budget inputs and meeting budgeted financial goals
Drive initiatives to optimize utilization and deliver on productivity targets
Support transition of new processes, Map processes, create metrics, and consult the business on setup and design of Quality Assurance processes
Provide advance data Analytics as per Business Unit / Process requirements
Drive a culture of process controls for critical processes
Design and develop metrics for critical processes
Drive improvements in metrics
Support business to create plan for meeting their year on year efficiency and productivity targets
Proactively Identity opportunities for capacity creation
Facilitate / lead capacity creating projects in alignment with the productivity goals of stakeholders
Responsible for budget inputs and meeting budgeted financial goals
Drive initiatives to optimize utilization and deliver on productivity targets
Support transition of new processes, Map processes, create metrics, and consult the business on setup and design of Quality Assurance processes
Use Six Sigma and Lean tools as required
Facilitate / Lead Org level projects on Quality and operational excellence using Six Sigma / Lean / Project Management methodologies
Acts as a program manager for BU specific or division level programs
Manage Cross functional teams to drive productivity / automation initiatives
Establish routines and drive governance around key metrics/project outcomes
Use analytical and problem solving skillset to produce Quality work in line with business requirements
Be respectful and trustworthy and trusting of others
Understand Alight Code of Conduct and data privacy requirements.
Complete all related trainings and holds self-accountable for behaviors that support Hewitt Policies and guidelines
Participates in community service
Review Lean/Six Sigma Projects before Project closure,
