Job Discription
Role Purpose
The purpose of this role is to provide solutions and bridge thegap between technology and business know-how to deliver any clientsolution
Do
Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Lead Consultant
Reporting & updates
Onsite Project Manager/ Project Teams
To provide off-site support and inputs as per client requirements
External
Clients
For solutioning and provide support
Display
Lists the competencies required to perform this role effectively:
Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well.
Expert
Applies the competency in all situations and is serves as a guideto others as well.
Master
Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization.
Deliver
No.
Performance Parameter
Measure
1.
Contribution to customer projects
Quality, SLA, ETA, no. of tickets resolved, problem solved, # ofchange requests implemented, zero customer escalation, CSAT
2.
Automation
Process optimization, reduction in process/ steps, reduction in no.of tickets raised
3.
Skill upgradation
# of trainings & certifications completed, # of papers, articleswritten in a quarter
SAP ABAP HANA
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