Log In
Sign Up
Job Location – Pune Work Mode – Work from office in 24*7 Rotational Shifts. ———————————————————————————————Job Role :1.
As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins3. Identify and escalate tickets requiring urgent attention and action4.
Log all contacts and document all the activities and results accurately and completely within the incident management tool5. Deal with and resolve helpdesk requests6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner7.
To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principlesProfile Requirements: 1. Should be a fresher . (Graduate)2.
Excellent communications skills (verbal and written) 3. Knowledge on ITIL Framework and Terminologies4. Knowledge on Windows, Mac operating systems & VDI environments————————————————————————————————–.
