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As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.
Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.
I. Job Summary
Junior process analyst would work on the various process and sub process. Must accomplish the daily set target with high efficiency and accuracy. Offers process recommendations surrounding improving processes, efficiencies and practices
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other minor duties may be assigned and may vary by department.
- Should have good typing speed to communicate the information through Email & Chat support
- Knowledge of MS office and know how about the basic function of MS office
- Assists in keeping vendor accounts updated and accurate.
- Returns or resolves quality control issues in problem queues.
- Meets or exceeds individual productivity requirements.
- Resolves problem invoices with the highest degree of urgency.
- Follows standard procedures and introduces all new procedures into daily routine.
- Maintains professional and productive relations and communications with internal customers.
III. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education/Experience
- Education: B.Com, M.com or equivalent degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
- Experience: Fresher & Experienced can apply.
- 6months to 2years email & chat support experience is mandate.
- Willingness to work in any business shift – Fixed and rotational, Day or Night shifts hours.
B. Other Knowledge, Skills or Abilities Required
Language Ability:
- Ability to read and interpret documents such as departmental reporting, e-mail & vendor correspondence.
Math Ability:
- Ability to calculate figures and amounts such as discounts, interest, proportions and percentages.
Reasoning Ability:
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
- To perform this job successfully, an individual should have knowledge of accounting software, database software, M.S. Outlook, M.S. Word, MS Excel and M.S. PowerPoint.
Special Skills:
- Problem solving skills, team handling ability, verbal and written communication should be good.
Pace:
- The pace should be considered fast. To meet our vendors expectations we work in a very urgent environment.
IV. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the work day;
- Required to exert physical effort in handling objects less than 30 pounds occasionally;
- Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
- Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
- Normal setting for this job is an office setting.
ABOUT WM
WM ( WM.com ) is North America’s largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM’s fleet includes nearly 11,000 natural gas trucks – the largest heavy-duty natural gas truck fleet of its kind in North America – where more than half are fueled by renewable natural gas. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com .
