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HCL Tech is Hiring.!!!!!
HCL Tech Hiring-Non -Voice Process-Walkin Interview on 18th & 19th Jan 24- NAVALLUR –Chennai, Tamil Nadu, India (On-site)
HCL is hiring candidates who are passionate to work in International non-Voice process.
Designation: Customer Support
Process: International non-Voice process
Experience: 0 to 1
Shift Timing: UK Shift
Please contact: – HR Vinoth / Jefferson
Mode of interview: Walkin (Face to Face)
Date: 18 Jan 24 & 19th Jan 24
Timing: 11:30 AM to 2:30 PM
Venue: – HCL Tech NAVALLUR ETA 3 – Village and Panchayat,
ETA- Techno Park, Special Economic Zone 33 Rajiv Gandhi Salai, Navallur, Taluk, Tamil Nadu 600130
Responsibilities: –
- Responding to clients via Chats and email written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individual’s needs.
- Managing multiple client queries at once
- Utilizing workflow tools to manage your own workload.
- Contributing to the achievement of team targets including service levels and quality measures
- Maintain accurate records of customer communication and discussions using the appropriate internal system/s
- Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time.
- Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved.
- Ensure that good client / consumer outcomes are at the Centre of all operational activity and decision making.
- Deliver great clients and consumers service and seek to exceed client / consumer expectations.
Mandatory qualifications:
- Good communication skills both verbal and written Mandatory.
- A problem-solving mind-set.
- The ability to multitask.
- Able to work well as an individual and as part of a team.
- Any Graduation is mandatory.
Perks and Benefits:
Cab facility is Available (Home pickup & Drop)
5 Days working (Mon – Fri)
Immediate joiners required.!!!
