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Job Description
Job Description: Domestic Voice Process
Job Title: Customer Service Representative (Voice Process)
Job Location: Chennai and Salem
Shift: General shift or Day shift (6 days a week)
Joining Period: Immediate
Interview Place : Salem (Face to Face)
Experience : Freshers
Languages Known :
English + Malayalam
English + Hindi
English + Telugu
English + Kannada
Roles & Responsibilities :
Handle customer inquiries and resolve issues promptly via phone calls in a professional and courteous manner.
Provide assistance and guidance regarding banking and financial services to customers.
Communicate effectively with customers in English and one of the following languages: Hindi, Telugu, Kannada, or Malayalam.
Perform data entry accurately and maintain customer records.
Ensure compliance with company policies and procedures.
Collaborate with team members to achieve customer satisfaction goals.
Stay updated with product knowledge and industry trends.
Adhere to shift schedules and maintain punctuality.
Handle any other tasks or responsibilities assigned by the supervisor.
Provide assistance and guidance regarding banking and financial services to customers.
Communicate effectively with customers in English and one of the following languages: Hindi, Telugu, Kannada, or Malayalam.
Perform data entry accurately and maintain customer records.
Ensure compliance with company policies and procedures.
Collaborate with team members to achieve customer satisfaction goals.
Stay updated with product knowledge and industry trends.
Adhere to shift schedules and maintain punctuality.
Handle any other tasks or responsibilities assigned by the supervisor.
