VAYAM INFO SOLUTIONS PRIVATE LIMITED is Looking for Hiring for it Support Engineer Full Time

Job Description

We are Hiring for Desktop support Engineer-Company Name-IDFC first bankLocation-Mumbai(BKC/Airoli)Profile- Desktop support Engineer L2 Qualification-GraduateExperience- 1 year to 3 yearsSalary- 23 to 25k ctcDesktop Support Engineer Responsibilities:Responding to client support requests.Addressing user tickets regarding hardware, software and networking Walking customers through installing applications and computer peripherals Asking targeted questions to diagnose problems Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar roleMore details feel free to call.Ratnendra [email protected]