We are looking for an Analyst – International Chat with 0-3 years of experience. This role will be part of Customer Operations – Chat process wherein preferred candidate will be taking chats from overseas customers and solving their queries.
Analyst – International Chat Operations – Customer Care – Customer Operations Responsibilities
– Review customer service notes
– Check status of services on account
– Take appropriate steps to resolve customer’s problems
– Troubleshoot technical issues related to customer’s services
Minimum Qualifications
– Graduate either Fresher/Experienced OR Undergraduate with a minimum of 1 year of experience
– Good communication and interpersonal skills
– Ability to quickly and efficiently assimilate process knowledge
– Professional in conduct/behaviour, appearance and communication
– Understanding of web technology and cable setup
– Reliability in terms of attendance and timing
– Flexible for 24×7 shifts
– Should not have any commitments – part time courses, tuitions, etc. that hamper work performance
Preferred Qualifications
– Basic knowledge of excel
– Experience in troubleshooting related process
– Ability to analyse information and evaluate results to choose the best solution and solve problems
– Good documentation skills
Job Type: Full-time
Salary: Up to ₹22,000.00 per month
Schedule:
Ability to commute/relocate:
Education:
Experience:
Language:
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