Job Discription
JOB DESCRIPTION
Role Proficiency:Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates
Outcomes:
Measures of Outcomes:
Outputs Expected:Resolution:
Troubleshooting:
Escalation/Elevation:
Tickets Backlog/Resolution:
Installation:
Runbook/KB:
Collaboration:
Stakeholder Management:
Strategic:
Process Adherence:
Process/efficiency Improvement:
Process Implementation:
Compliance:
Training:
Performance Management:
Skill Examples:
Knowledge Examples:1) Good understanding of customer infrastructure and related CIs.
Additional Comments:
The Managed File Transfer L3 Engineer works directly with customers and members of consulting and support teams to deploy solutions that support our clients business and technology needs. The Engineer collaborates closely with Project Managers, Solution Architects, and Junior Consultants to ensure timely and accurate delivery of our projects. The right candidate is a highly-motivated analytical thinker solver with strong soft skills, and is capable of learning multiple technology disciplines and concepts. Responsibilities: . Installation and configuration of multi-node architecture environments, including upgrades and platform migration . IBM B2B Integrator / Sterling File Gateway maintenance and administration with business Process orchestration . Build and deploy of custom Services, Adapters, and Protocols . Data translation using IBM B2B Integrator maps (e.g., XML format to Flat File) . Analyze and implement optimal file transfer solutions based on business requirement. . Create partner profile and channel configurations in File Gateway. . Co-ordinate with internal and external partners during partner on-boarding process. . Develop and maintain installation and configuration procedures. . Research and recommend innovative and where possible automated approaches for system administration tasks. . Apply patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure / add new services as necessary. . Maintain operational, configuration, or other procedures. . Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. . Follow established corporate Release and Change Management processes. . Create custom business processes and channel templates to meet specific application file transfer needs. . Other responsibilities may be assigned as seen fit by the leadership. Qualifications . Should have a minimum of 8+ years experience with IBM B2B Integrator / Sterling File Gateway, Symantec PP, Connect Direct suite of products including: . Server operating systems (Linux/Unix, Windows), . Virtualized servers and hosted server architectures. . Cloud (IBM/Amazon/Azure/GCP) based deployment architecture . Software Development Life Cycle (SDLC), including requirements gathering, solution design, building technical artifacts, system testing, deployment, and support. . Industry-standard communication protocols (e.g., AS2, SFTP, HTTP/S, FTP/S) . Security standards (PGP/GPG, SSL certificates, SSH) . Relationship database management systems (e.g., MSSQL, Oracle, DB2) . LDAP and integrated authentication . System and port architecture . Electronic Data Interchange (EDI) standards (e.g., X12, EDIFACT) . Managed File Transfer (MFT) . Enterprise Application Integration (EAI) Knowledge of the following subjects is preferred: . Sterling File Gateway, Symantec PP, Connect Direct . Sterling Secure Proxy . Sterling External Authentication Server . Control Center . Transformation Extender/Advanced . Java extensibility in IBM Sterling Integrator . Web Services . RESTful APIs . Cloud virtual infrastructure sizing and performance tuning
Applications are invited for the following contractual positions in S. K. Dash Center of Excellence of Biosciences and Engineering &...
Apply For This JobTest Automation Engineer -Python JOB DESCRIPTION Your responsibilities Requirement analysis, test design, and execution of various features (from different OEMs)...
Apply For This JobIt’s US (Inbound Process) You will receive the call and The agent has to book an appointment with a doctor...
Apply For This JobJob Details Education Graduate (Bachelor Degree) English Level Good English Experience Fresher Gender Both Address Zoom Plaza Mall, Gorai 1, Borivali...
Apply For This JobDesignation: Junior Software Developer Qualification: B.Tech, BCA, BSc in Computer Science or related field or equivalent Working Hours: 9 AM to...
Apply For This JobDegree with Diploma / PG Certification in Early Childhood Education (DECE), Montessori Training with experience. Attractive Remuneration commensurate with educational...
Apply For This Job