Job Discription
Must have Skills :
Microsoft Windows Desktop Management
Good to Have Skills :
Customer Service Operations
Key Responsibilities :
1 – Taking ownership of customer issues reported solving their problems through by providing resolution
2 – Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues
3 – Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Technical Experience :
1-Installation configuration of various applications
2-Installation configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc
3-Engineer ensure proper logging of all issues
4-Document technical issues in the knowledge database
5-Should possess ability to learn work on changing emerging technologies Certification in new technologies like Azure, AWS will be added advantage
6-Keep track of users system issues until resolved by adhering to the SLA Roles and Responsibilities
Desired Candidate Profile
Perks and Benefits
Job Classification
Industry: IT Services & ConsultingFunctional Area: Role Category: Voice / BlendedRole: Voice / BlendedEmployement Type: Full timeEducation
Under Graduation: BCA in Any Specialization, B.Tech/B.E. in Any Specialization, B.Sc in Any SpecializationPost Graduation: Post Graduation Not RequiredDoctorate: Doctorate Not RequiredContact Details:
Company: Trigent SoftwareLocation(s): Mumbai
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