Job Description

Voice/Communication coach is responsible for the overall communication & customer service skill wellness for the associates / teams aligned to them
Voice/Communication coaches monitor calls and shares feedback with the associates
Conduct classroom training / team huddles basis the call monitoring sessions
Participate in calibration session within the team and with Quality / Operations when required
Provide feedback to associates on positives, areas of opportunity and other observations based on audits
Track associates performance after training to ensure effectiveness of training
Closely work with Operations and get their input/feedback as to where are the shortcomings in the process
Developing action plans and report out the improvement process in the weekly/monthly business reviews
Analyze the Audit data, Survey data, prepare & implement action plans
Providing inputs to operations on individual capability for better team capability management

Functional Competencies and skill sets required for the position

Should possess experience in to international Chat/Voice process, preferable International BPO experience
Should have experience in Language Coaching (Voice & Chat)
Excellent Written & Spoken Communication skills
Candidate should be ready to work in a 24*7 environment
Should have a flair for Customer Service & Sales knowhow
Resolves customer complaints by investigating problems, developing solutions

Interested candidates can WhatsApp their CVs (PDF/Word) HR@hidden_mobile

Transformplus is Looking for Communication Trainer Full Time

Log In