Your Role with TrainingInbox
Customer Care Executive-Education Sales
Purpose:
Under general direction, provides counseling in admissions, academics, student services, program selection, and career planning-related counseling.
Duties & Responsibilities:
Handling counseling via multiple channels including telephone calls, chats, emails, and social. In addition, assist in the conversion process of leads generated from different sources to prospective admission seekers for the Training Programs offered by TrainingInbox
Provide comprehensive counseling to the prospect
Working with telephony and CRM systems
Log calls and raise tickets and follow up / coordinate with various departments to close the tickets
Any other work/responsibility as assigned by the HOD from time to time
Qualification: Graduate/Undergraduate
Experience:
0 to 5 years of relevant work experience
Freshers can also apply
Previous experience working as a counselor in an education institute preferred not mandatory
Skills & Abilities:
Good English language ability
Good English Communication Skills
Additionally, command of other languages such as Hindi, Marathi, Gujrati & South Indian
Ability to speak clearly and articulately
Ability to manage complaint calls with a calm disposition
Patience
Some amount of knowledge of call center systems such as telephony systems, CRM Databases, and computer
Willingness to learn and understand all the products and services offered by the TrainingInbox
Ability to multitask
Location: Andheri East, Sakinaka, Mumbai, Maharashtra, India
Number of Positions: 12
Industry: Edtech, Education, Training
Reporting To: Lead-Employability Expert Team
Working Days: 5 Days a week
Salary: Upto 1.40 lakhs per annum (Fixed) + Upto 3.60 lakhs per annum (Variables + Monthly Incentives)
Candidates should be ready to join immediately.